AEMS-2026-4 Agency Services Representative 4 (Internal Posting)
About The Position
Under the direction of a supervisory official in a state department, agency, or institution, provides front-line and behind the scenes customer and other support services involving the review, processing and issuance of agency documents; provides varied information to customers regarding department/agency programs and services; handles the most complex and/or sensitive customer issues, requests and complaints; functions in a lead worker capacity; does other related work as required. Specific to the Position All transporters of waste in New Jersey are required to register with our Department and obtain a decal for each piece of equipment used for such transportation. There are currently ~7,500 waste transporters and ~130,000 pieces of registered equipment (trucks, trailers, and containers). Appointee will manage the team responsible for processing initial applications to become registered as a waste transporter, requests to register equipment and obtain a decal, and requests for updated or replacement cab cards which document which decal was assigned to what equipment. Job duties include reviewing initial applications and other documents, using reporting software, sending e-mail notices to transporters about renewing their decals or other issues, ordering decals through a bid process, and handling more complex activities such as bill corrections and refunds.
Requirements
- Four (4) years of experience providing information and support to customers or clients, responding to technical inquiries and/or complaints regarding products, services or programs, or collecting payments in a government or office setting.
- Appointees will be required to possess a driver's license valid in New Jersey only if the operation of a vehicle, rather than employee mobility, is necessary to perform the essential duties of the position.
Nice To Haves
- Customer service skills and experience in answering incoming calls from the public as well as staff.
- Excellent attention to detail, organizational and communication skills.
- Familiarity with Business Objects reporting software and willingness to learn how to write reports.
- Project management experience.
Responsibilities
- processing initial applications to become registered as a waste transporter
- requests to register equipment and obtain a decal
- requests for updated or replacement cab cards which document which decal was assigned to what equipment
- reviewing initial applications and other documents
- using reporting software
- sending e-mail notices to transporters about renewing their decals or other issues
- ordering decals through a bid process
- handling more complex activities such as bill corrections and refunds
Benefits
- Paid Benefit Leave
- Holiday Pay
- Alternative Workweek Program
- Telework
- Pension
- Deferred Compensation
- Health Benefits (medical, prescription drug, dental & vision care) and Life Insurance
- Flexible and Health Spending Accounts (FSA/HSA)
- Commuter Tax Savings Program
- Public Service Loan Forgiveness (PSLF)
- Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
