Agent Customer Care

Hilton Grand Vacations • Orlando, FL

2d

About The Position

Our Customer Care Agents interact with guests and prospective owners over the phone to schedule or reschedule accommodations and book tours. This skilled team responds to inbound calls from guests who have received marketing campaigns and assists them in finding and booking their ideal vacation getaway.

Nice To Haves

• Timeshare/hospitality background preferred
• Inbound/Outbound Call Center Environment Experience
• Proficient in Microsoft Office including Outlook and Word

Responsibilities

• Provide engaging customer service in an inbound Call Center environment.
• Receive calls from guests who have pre-paid vacation packages and help them arrange their future travel plans. You will respond to direct mail solicitations, email campaigns, and web advertising.
• Sell package upgrades that align with guest interests and influence guests to book certain property locations/months according to goals that are established.
• Assist with payments and costs associated with the new sale, package, or any upgrade purchases, as necessary.
• Answer calls from visitors requesting date changes, asking about the specifics of the package, and asking about their impending vacation.
• Verify all trip and tour specifics related to each package and give pertinent information on their stay.
• Assist travelers with any issues they could encounter before or after departure as part of their trip package.
• Respect our guests' privacy and the protection of all personal information about our business.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed