Agent Support Specialist

MPI Unlimited • Gilbert, AZ

1d • $20 - $22 • Onsite

About The Position

Do you excel in managing relationships and possess exceptional communication skills? Do you thrive in fast-paced, client-focused environments? If so, we have an exciting opportunity for you to join our dynamic Client Support team.
As a Client Support Specialist, you will play a pivotal role in delivering exceptional client service and ensuring seamless communication between clients, agents, and the brokerage team. You will proactively manage a portfolio of clients, facilitate the underwriting process, and maintain high service standards that drive success.
Please note that this position is a full-time role that requires onsite presence. We believe that being part of our office environment is integral to the collaborative nature of our work.

Requirements

• Strong analytical and critical thinking abilities.
• Excellent communication skills, both written and verbal, to effectively engage with agents and underwriting case managers.
• Strong multitasking abilities and excellent time management skills to meet deadlines and handle multiple projects simultaneously.
• Ability to work independently and as a team player, collaborating with agents, underwriting case managers, and management.
• Self-motivated with a proactive approach to problem-solving.
• Strong attention to detail and ability to maintain data integrity.
• Ability to maintain confidentiality and handle sensitive information securely.
• Proficiency in Google Workspace and other relevant software.

Nice To Haves

• Bilingual in Spanish both verbally and in written communications preferred.

Responsibilities

• Maintain proficiency in software programs such as Microsoft Office, CRM systems, and other platforms.
• Document relevant information through data entry, including correspondence.
• Facilitate communication among clients, agents, and the brokerage team in line with company policies via phone, email, text, and Slack.
• Use independent discretion to manage client progression through the underwriting process.
• Proactively manage a portfolio of assigned clients.
• Deliver high-level service to all internal and external agents.
• Foster a positive teamwork environment.
• Continuously enhance knowledge of the business.
• Perform duties to meet established standards for the position.
• Assist in special projects and/or other duties as assigned by management.

Benefits

• MPI® Unlimited, LLC is committed to providing a full suite of competitive benefits for our growing staff and its diverse needs. We offer a wide range of health and financial benefits, including medical, dental, and vision, MPI® Match Plan, and other employer-sponsored wellness programs, as well as offering paid holiday and time-off policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed