AGENT - SURVEILLANCE

Plaza Hotel & Casino LLC • Las Vegas, NV

16h

About The Position

POSITION SUMMARY: It is the primary responsibility of the Surveillance Agent to monitor the casino and associated gaming areas via Closed Circuit Television (CCTV)/digital recording systems using direct observation techniques to ensure compliance with laws and regulations. All duties are to be performed in accordance with departmental, property, and company policies, practices, and procedures.

Top 5 Specific Job Functions:
Operates Surveillance equipment to ensure accurate video documentation concerning irregularities or deviations from normal activities in all areas of responsibility.
Write factual reports about abnormal activity observed and ensure compliance with video review.
Remains current on all activities that threaten the security of the hotel, guests, and employees
Monitors assigned areas continuously to ensure complete coverage.
Ensures at all times that the “Confidentiality Rules” are observed and enforced.

Other Specific Job Functions:
Successful passing of surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures.
Performs all other job-related duties as assigned

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.

Requirements

• At least 2 years of experience working in a gaming surveillance department or table games
• Working knowledge of all areas, including but not limited to policies, procedures, cheating methods, and advantage play systems for all departments
• Working knowledge of a minimum of four Table Games, with the ability to evaluate for cheating methods
• Working knowledge of gaming regulations
• Excellent customer service skills
• Have interpersonal skills to deal effectively with all business contacts
• Professional appearance and demeanor
• Work varied shifts, including weekends and holidays
• High school diploma or equivalent
• Working knowledge of various computer technologies and software is necessary, including Microsoft Outlook, Microsoft Word, and Microsoft Excel
• Able to effectively communicate in English, in both written and oral forms

Nice To Haves

• Working knowledge of iTrak
• Previous experience working in a similar resort setting

Responsibilities

• Operates Surveillance equipment to ensure accurate video documentation concerning irregularities or deviations from normal activities in all areas of responsibility.
• Write factual reports about abnormal activity observed and ensure compliance with video review.
• Remains current on all activities that threaten the security of the hotel, guests, and employees
• Monitors assigned areas continuously to ensure complete coverage.
• Ensures at all times that the “Confidentiality Rules” are observed and enforced.
• Successful passing of surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures.
• Performs all other job-related duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED