AI & Automation Administrator

DFCU Financial•Dearborn, MI

23h•Hybrid

About The Position

Join the DFCU Financial team today, and discover the benefits, rewards and development opportunities from one of the largest and best managed credit unions in the country. The Opportunity: We are looking to add a new role to our team. The AI & Automation Administrator develops, supports, and optimizes the credit union’s ecosystem of AI-driven automation technologies - including Intelligent Document Processing (IDP), workflow automation, robotic process automation (RPA), and cloud-native automation platforms. The role ensures accuracy, compliance, system reliability, and measurable efficiency across enterprise processes.

Requirements

Bachelor’s degree in related field preferred, or equivalent education and/or work experience.
3+ years administering ECM, RPA, or workflow automation platforms.
Experience with IDP pipelines, RPA operations, workflow design, and system integrations.
Ability to transform manual processes into automated workflows.
Familiarity with cloud administration, monitoring, and automation best practices.
Experience with SQL, REST APIs, and scripting.
Strong multitasking and project coordination.
Proficient in Microsoft 365.
Demonstrated analytical and problem-solving skills.
Able to initiate and embrace change.
Excellent interpersonal skills, including written and verbal communication, and ability to work in a team environment.
Occasional travel for training or conferences.
24×7 on-call rotation with 30-minute response expectations.
Extended computer use and ability to manage complex, deadline-driven workloads.

Responsibilities

Configure and maintain content intelligence, indexing/taxonomy standards, and natural‑language search optimization.
Oversee cloud‑native automation services, including monitoring, patching, system health, and capacity planning.
Administer secure integrations across Microsoft platforms, OnBase, CRM/LOS, and automation hubs.
Manage and support RPA operations (attended/unattended bots), including scheduling, credential governance, and change control.
Build, enhance, and integrate low-code workflows with line-of-business systems; support deposit, lending, compliance, and audit processes.
Maintain audit trails, resolve automation issues, and manage data exceptions to ensure uptime and regulatory readiness.
Identify and implement automation opportunities and report on efficiency, quality, and adoption metrics.

Benefits

Potential for a hybrid work schedule
401k plan match, dollar for dollar up to 4%
401k additional employer contribution after one year at 5%
Employee bonus program
Medical, dental and vision insurance effective date of hire
Health savings account (HSA)
Flexible spending accounts for medical and dependent care expenses
Adoption assistance for qualified expenses maximum $10,000 per child
Wellness initiatives and reimbursements
Pre-paid legal services plan
Identity protection plan
Accident supplemental plan
Short & long term disability plans paid for by company
Company provided basic life insurance of $50,000 plus supplemental for employee, spouse and child
Pet Insurance
Free financial planning assistance
Numerous fun employee events throughout the year
Volunteer and community engagement opportunities
Employee loan discounts (closed-end loans)
Service / anniversary awards
Employee discounts for company logo wear
Employee referral payouts for recruiting your friends and family
Paid lunch time
Tuition reimbursement / Education assistance
Ongoing training opportunities
Leadership development program
Paid time off
Paid holidays (13 per year)
Flexible scheduling for students