AI Automation Intern

Namify LLC•Springville, UT

4h•Onsite

About The Position

AXOMO is seeking a technically curious and problem-solving oriented professional for a 3-month project-based role from April through June to help design the foundations of an AI-powered knowledge base and support automation system. This role will work cross-functionally with our sales, support, and engineering teams to analyze real customer interactions and transform that information into a structured knowledge system that can power internal tools and AI-driven support agents. The goal of this project is to develop the early framework for an AI support assistant capable of answering common questions for customers while also helping internal teams quickly locate information. This position is focused on building the initial architecture, data structure, and prototype workflows for a scalable, company-wide knowledge platform.

Requirements

Must have proper documentation for employment in the United States
Must pass a pre-employment drug screen
High School diploma or equivalent preferred
Bachelor’s degree in Software Engineering, Computer Science, or related field
Experience working in software development environments using Agile or Scrum methodologies
Strong analytical and pattern recognition skills
Experience working with APIs, developer tools, or modern SaaS platforms
Familiarity with Git repositories, Jira or Trello, Postman, Figma or similar product/design tools.
Ability to work independently and take initiative in an exploratory project environment
Ability to work in a sitting or standing position for 6+ hours a day
Ability to lift up to 45 pounds

Nice To Haves

Experience working with AI or machine learning tools
Familiarity with chatbot frameworks, LLMs, or AI prompt engineering
Experience building internal documentation or knowledge management systems
Experience analyzing customer support or product usage data
Understanding of retrieval-based AI systems or vector search tools

Responsibilities

Analyze historical customer support data from chat, email, and other support channels
Identify common patterns in customer questions, product usage, and support issues
Collaborate with sales and support teams to gather insights from real customer interactions
Document the knowledge structure and recommended workflows for future expansion
Recommend tools and strategies for scaling the knowledge base across the organization
Present project findings, prototypes, and recommendations at key project milestones
Perform other related duties as assigned
Structure and organize knowledge into categorized information sets, including:
External (customer-facing information)
Internal (team-only documentation)
Vendor resources
Partner resources
Design the foundational architecture for an AI-driven support assistant
Develop prototype workflows for AI-powered responses to common customer inquiries, such as:
Order status inquiries
Shipping and tracking information
Platform functionality questions
Common troubleshooting scenarios