AI-First Product Manager

Ambience Healthcare • San Francisco, CA

17h • $200,000 - $250,000 • Hybrid

About The Position

As our AI-First PM , you'll own the transformation of how Ambience operates internally - turning fragmented, manual workflows into structured, AI-powered systems that preserve clarity and accelerate execution as we scale. We serve thousands of clinicians across leading health systems, and the internal operations that support that growth - sales, marketing, hiring, finance, customer success - need to be just as intentional and well-built as the products we ship externally. This person treats every internal function as a product: understanding the job to be done, mapping inputs and outputs, re-engineering processes, and deploying AI capability aimed at making teams faster, more aligned, and less dependent on tribal knowledge. The guiding question is always: "If we had to scale this function purely through software and AI, how would we do it?" This is not a strategy-only role. You must be a builder - comfortable configuring tools, writing prompts, standing up AI-powered workflows, and iterating directly with business teams. You sit at the intersection of process design, AI tooling, and cross-functional influence, and you ship working systems, not slide decks. This role reports directly to the President. You'll work closely with every function across the company. We're a hybrid company headquartered in San Francisco. This role requires being in the SF office.

Requirements

• 5+ years of product management, operations, or systems-building experience with a strong bias toward shipping working solutions.
• Demonstrated experience building AI-powered workflows, automations, or internal tooling that delivered measurable impact - not just strategy decks or proofs of concept.
• Technical fluency in AI tooling (LLMs, prompt engineering, MCP servers, API integrations, workflow orchestration) - you don't need to be an engineer, but you need to be able to build.
• Strong process re-engineering instinct: you start with the workflow, not the tool, and you know that automating a broken process just produces broken outputs faster.
• Cross-functional influence without authority - you can get Sales, Finance, Customer Success, and Engineering teams to adopt new systems through trust and demonstrated value.
• Comfort with ambiguity and speed - you orient quickly, make decisions with incomplete information, and iterate in public.
• Based in SF, available to be in the office regularly.

Nice To Haves

• Experience in healthcare technology - HIPAA, SOC 2, EMR integrations.
• Background in internal operations, BizOps, or RevOps at a high-growth startup.
• Familiarity with the modern AI ecosystem - Claude, GPT, MCP protocol, Notion/Slack integrations, and similar tooling.
• Experience running change management or adoption programs for new internal systems.
• Prior experience at a company that operated with an "AI-first" or "context amplification" philosophy.

Responsibilities

• Ship internal AI-powered workflows: Design, build, and deploy AI-driven systems that automate high-value internal processes across the company - from meeting prep and pipeline reviews to status reporting and cross-functional updates.
• Follow a rigorous build cycle: Start with the process, not the tool. Re-engineer how work actually gets done, identify authoritative data sources, build with human-in-the-loop accountability, and iterate based on real usage.
• Measure and prove value: Every system you ship should demonstrably save time or improve quality vs. the prior manual process. You own the before/after story.
• Understand how teams actually work: Embed with business functions across the company to identify where people waste time on synthesis, context-chasing, or manual reporting.
• Build a prioritized opportunity backlog: Turn observations into clear problem statements with estimated impact and readiness for AI automation - directly shaping where you invest next.
• Make the playbook repeatable: Your discovery process should scale beyond you - building a methodology others can run as the company grows.
• Define the rules of the road: Establish clear, practical guidelines for how the company uses AI - what's approved, what data goes where, and how to stay secure without slowing people down.
• Accelerate adoption, not friction: Your governance work should remove ambiguity and make people faster, not slower. This is a living system that evolves as tooling evolves.
• Ensure teams have access to the right tools and data infrastructure so AI-powered workflows operate on authoritative, real-time data.
• Solve the "Context Debt" problem: Build systems that ensure the right information flows to the right people at the right time - reducing the knowledge gaps that naturally emerge as the company scales.
• Design accountability into every system: Every workflow you build has a clear human owner responsible for output quality. You care as much about adoption and trust as you do about the technology.

Benefits

• Comprehensive medical, dental, and vision coverage for you and your dependents
• 401(k) with a company match of up to 3% of base salary
• A remote-friendly culture (with a San Francisco HQ) and full equipment provisioning to ensure you can work effectively from wherever you’re based.
• Parental leave to support your family needs
• Annual company-wide off-sites, team off-sites and regular team lunches and all-hands gatherings, with travel, lodging and meals covered
• Flexible time off with no annual cap, company-wide holidays and an annual holiday shutdown from December 24–January 1 designed to support real rest and long-term sustainability.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed