AI Ops & Strategy, Generalist

Laurel

17h•$130,000 - $170,000•Hybrid

About The Position

Laurel is on a mission to return time. As the leading AI Time platform for professional services firms, we’re transforming how organizations capture, analyze, and optimize their most valuable resource: time. Our proprietary machine learning technology automates work time capture and connects time data to business outcomes, enabling firms to increase profitability, improve client delivery, and make data-driven strategic decisions. We serve many of the world's largest accounting and law firms, including EY, Aprio, Crowell & Moring, and Frost Brown Todd, and process over 1 billion work activities annually that have never been collected and aggregated before Laurel’s AI Time platform. Our team comprises top talent in AI, product development, and engineering—innovative, humble, and forward-thinking professionals committed to redefining productivity in the knowledge economy. We're building solutions that empower workers to deliver twice the value in half the time, giving people more time to be creative and impactful. If you're passionate about transforming how people work and building a lasting company that explores the essence of time itself, we'd love to meet you. We're building a new AI Operations & Strategy team with a clear mandate: make Laurel the most productive company per headcount by embedding AI into every workflow that matters. This team sits inside the Office of the CEO, focusing on executing extremely high leverage high visibility initiatives across the organization. As AI Ops & Strategy, Generalist, you'll work across all functions to find and attack the highest-leverage automation opportunities. You'll move fluidly between Sales, Product, Finance, HR, and Ops depending on where the biggest impact lies. Your job is to push the boundaries of what's possible with AI tooling to help these teams do 10x more with fewer people. This role is equal parts strategist, builder, and coach. The right person will thrive on autonomy, love fast iteration, and get energy from helping others become radically more effective.

Requirements

2-5 years in Ops, Solutions Engineering, Technical PM, or internal tools role
Hands-on experience with Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop. You've built real workflows with these tools.
Strong working knowledge of AI tooling landscape including Claude, ChatGPT, and similar tools
Proven ability to work cross-functionally in fast-paced, high-ownership environments
Comfortable prototyping with both low-code platforms and code-first approaches
Sharp process thinker with a strong sense of "what good looks like" across business functions
Lifelong learner with a strong bias for action and experimentation
Versatile and curious. Excited to learn new domains quickly and ship solutions that matter.

Nice To Haves

experience building internal tools, knowledge systems, or developer productivity workflows

Responsibilities

Partner directly with functional leaders across Sales, Product, Finance, and Ops to identify the highest-leverage opportunities
Build and deploy AI agents and automations using Claude Code, Clay, n8n, Replit, Lovable, Cursor, and Gumloop
Move fluidly between functions to attack highest-ROI automation opportunities
Own end-to-end rollout of AI initiatives including training, change management, and adoption tracking
Create playbooks and knowledge-sharing resources to scale impact across the company
Act as an internal coach, helping teams level up their comfort and fluency with AI tools
Manage vendors, negotiate contracts, and ensure all tools meet our security and compliance standards
Track and report ROI on implemented solutions including time saved, cost reduced, and throughput improved