AI Product Solutions & Delivery for Wealth Director

Citi • New York, NY

2d

About The Position

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact. Role Overview Citi Wealth is accelerating its AI-first strategy to deliver seamless, hyper-personalized, and compliant wealth experiences. We are seeking a Director of AI Product Solutions & Delivery to lead the end-to-end product lifecycle for Generative and Agentic AI capabilities—from strategy and roadmapping through delivery, adoption, and value realization. You will focus on building solutions for a specific vertical (for example, Operations & Controls, Products, etc) and manage a portfolio of AI initiatives.

Requirements

• Education: Bachelor’s degree in Computer Science, Engineering, Data Science, Business, or a related field; Advanced degree preferred.
• Experience: 12+ years of experience in product management, with at least 5+ years focused on AI/Machine Learning products. Proven experience working at a Director level or equivalent in a large, complex organization, preferably in financial services. Demonstrated success in defining, launching, and scaling AI products that have delivered significant business impact.
• Strong understanding of the financial services industry, including retail banking, institutional clients, wealth management, or enterprise functions.
• Hands-on experience with AI/ML concepts including LLMs, supervised/unsupervised learning, model monitoring, A/B testing, and responsible AI.
• Familiarity with cloud AI platforms (Azure, AWS, GCP), ML Ops, vector databases, and RAG.
• Understanding of data governance, data pipelines, and MLOps principles.
• Strong communication and executive stakeholder engagement skills.
• Experience with regulatory expectations, model governance, and risk management.
• Strategic thinker with a strong analytical and problem-solving mindset.

Responsibilities

• Product Strategy & Roadmap: Define the multi-year AI product strategy and OKRs aligned to Citi Wealth priorities (growth, client experience, productivity, risk control) for your vertical. Own the AI product portfolio roadmap; prioritize investments using data-driven business cases and capacity planning. Identify new opportunities to leverage AI or to expand the AI products and capabilities. Ensure there are clearly defined goals/benefits with a clear measurement framework.
• Product Development & Lifecycle Management: Lead and oversee the end-to-end product lifecycle for AI product(s) within your vertical, from ideation and requirements gathering to development, testing, launch, and post-launch optimization. Work closely with engineering, data science, design, and business teams to ensure successful product delivery.
• Drive responsible Delivery & Execution: Translate strategy into epics and features. Manage backlogs and partner with Data Science, Engineering, and all applicable technical teams to deliver production-grade AI services.
• Stakeholder Management: Collaborate effectively with a diverse set of stakeholders, including senior leadership, business unit heads, technology teams, risk, compliance, and legal, to drive development, go-to-market and adoption for AI product initiatives.
• Performance & Metrics: Define key performance indicators (KPIs) and metrics for AI products, monitor performance post-launch and iterate based on data-driven insights. Ensure AI solutions deliver measurable business value.
• Governance, Risk & Compliance: Manage end‑to‑end model, GenAI, and Responsible AI governance, including documentation, validation, monitoring, explainability, and adherence to internal policies and emerging AI regulations.

Benefits

• In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.
• Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.
• Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.
• For additional information regarding Citi employee benefits, please visit citibenefits.com.
• Available offerings may vary by jurisdiction, job level, and date of hire.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Number of Employees: 5,001-10,000 employees