About the position
Adonis is the leading AI Orchestration platform for healthcare payments, purpose-built for healthcare organizations seeking to transform their revenue operations. Adonis is headquartered in New York City, and raised $31 million in Series B financing in 2024. Our mission is to maximize revenue outcomes that enable healthcare providers to deliver the highest form of clinical care. Traditional Revenue Cycle Management processes often struggle with inefficiencies, costing providers up to 15% or more of their potential revenue. Adonis addresses these challenges by leveraging advanced automation, data science, and AI to create the infrastructure that RCM teams need to detect vulnerabilities, optimize workflows, and deploy precise solutions that drive reliable and scalable financial outcomes. Whether identifying issues before they escalate, recommending tailored resolutions, or automating the deployment of those resolutions, Adonis creates a seamless, future-proofed approach to RCM. Adonis is on a mission to automate Revenue Cycle - and our agents are at the center of that vision. The Adonis approach is to diagnose problems, recommend solutions, and automate resolution, all using our agentic capabilities. We’re hiring an AI Product Specialist to bring these agents to life. In this role you’ll operationalize agent deployments and turn business use cases into structured, executable automations. You’ll dive into data, build agentic automations, and oversee agent performance - ensuring our AI agents deliver accurate and high-impact results across our customer base. You’ll also be at the forefront of R&D and experimentation at Adonis, partnering with Product and Engineering to deploy and validate new use cases with speed.
Responsibilities
- Operationalize AI Agent Deployments
- Write and maintain SQL queries to extract and transform data from customer systems
- Translate business use cases into structured, documented workflows and agent scripts
- Partner with Engineering to build and automate agentic workflows using Python or other scripting tools.
- Run experiments and pilots to validate new use cases, flag edge cases, and identify blockers
- Monitor & Improve Agent Performance
- Track daily agent activity, flagging errors or breakdowns in performance
- Evaluate AI Agent performance and collaborate with Product and Customer Success to refine experiences.
- Continuously iterate based on client success metrics and user feedback.
- Troubleshoot issues with agent workflows and surface technical blockers to relevant teams.
- Partner with Product to evaluate agentic performance.
- Enable Scalable Execution
- Write SOPs and documentation to support cross-functional operations
- Collaborate with internal and external vendors to drive smooth execution
- Serve as the internal go-to expert on how agents behave and how to debug issues
- Test & Assure Quality
- Create comprehensive evals and test cases and rigorously QA AI Agents to meet both Adonis and customer quality standards.
- Build scalable QA tooling where needed, ensuring customers can trust agent performance
- Provide Product Feedback
- Work closely with Product Managers and Engineers to surface bugs, identify product gaps, and suggest new features based on real-world usage.
- Help shape the future of the platform with actionable insights from your daily work.
- Support Sales Efforts
- Collaborate with Sales to build AI Agent MVPs that showcase capabilities during the presales process
- Contribute to compelling demos that win new business
Requirements
- 1–2 years of experience through work, internships, or standout personal projects that demonstrate your technical skills and creative thinking.
- Confident working with SQL and Python, with experience in automation, scripting, or using low-code/no-code platforms to streamline processes.
- Deeply curious about Agentic AI and voice technology, following new developments in the field and having dabbled in prompt engineering or conversational design.
- Ability to break problems into smaller pieces and enjoy experimenting with different solutions.
- Strong time management skills and clear communication abilities.
- Highly detail-oriented and process-driven, with a focus on documentation.
- Accountable for work, moving fast, making smart trade-offs, and delivering results.
- Thrives in fast-moving, ambiguous environments, eager to learn and tackle challenges.
- Bachelor’s or Master’s degree in a technical field or equivalent experience with prompt engineering.
Benefits
- Competitive Equity Packages
- Employer paid medical insurance
- Employer paid dental insurance
- Employer paid vision insurance
- Employer funded HSA
- Parental Leave
- Commuter Benefits
- Office Lunches Everyday
- Office Snacks
- Generous PTO
- Located in 3 World Trade Center with easy access to all trains and the path, and amazing views of the city
