AI Software QA II (Intern) - United States

Cisco•San Jose, CA

About The Position

Join our innovative engineering team focused on building next-generation AI/ML solutions. You’ll collaborate with skilled colleagues across platform, security, release engineering, and support teams to deliver high-impact products and ensure their flawless operation. The AI Software & Platform team delivers AI products and platforms for all Cisco Secure products and portfolios, enabling businesses worldwide to defend against threats and safeguard their most vital assets with security resilience. Our passion lies in making our customers secure by simplifying security with zero compromise. As a Quality Assurance (QA) Intern on our AI Software & Platform team, you will play a key role in supporting the quality and reliability of our Generative AI products. Working alongside expert engineers and QA professionals, you will gain hands-on experience in testing AI-driven systems and learn how quality is ensured in a cutting-edge technology environment.

Requirements

Currently enrolled in an undergraduate degree program with 2 years of relevant experience, or currently enrolled in a graduate degree program with 0 years of relevant experience. Relevant fields include: Computer Science, Electrical Engineering, Data Science, Machine Learning, Artificial Intelligence, Statistics, Mathematics, Software Engineering, or a related program.
Proficiency in Python programming, with expertise in additional languages considered an advantage.
Familiarity with modern testing tools and frameworks such as Pytest, Playwright, Selenium, Locust, or similar, and adaptability to new technologies.
Strong diagnostic and debugging skills, including experience in creating and maintaining automation pipelines and test utilities.

Nice To Haves

Practical experience with backend and frontend testing frameworks, with an eagerness to improve test automation coverage and infrastructure.
Shown ability to collaborate effectively with cross-functional teams to resolve issues, implement solutions, and deliver quality results.
Excellent communication and interpersonal skills, with a team-oriented mentality, ownership, and accountability.
Prior experience or coursework related to generative AI technologies or AI/ML platforms

Responsibilities

Assist in designing, developing, and executing test plans and automation scripts for complex AI-driven features and systems, contributing to comprehensive validation and quality assurance.
Help build, maintain, and enhance test automation frameworks for AI pipelines, APIs, and user interfaces, increasing testing efficiency and coverage.
Identify, document, and report software bugs and quality issues, collaborating with engineers, data scientists, and product specialists to resolve problems and improve product reliability.
Participate in projects that enhance customer perception of quality by offering new points of view, supporting continuous improvement, and upholding high standards.
Learn and apply industry-standard QA tools, testing methodologies, and protocols, while receiving mentorship, hands-on training, and exposure to real-world AI projects to prepare for a future career in technology and quality assurance.

Benefits

U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
Please see the Cisco careers site to discover more benefits and perks.
Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.