AI Solutions Analyst II

Infoblox • Tacoma, WA

23h • Remote

About The Position

At Infoblox, every breakthrough begins with a bold “what if.”
What if your ideas could ignite global innovation?
What if your curiosity could redefine the future?
We invite you to step into the next exciting chapter of your career journey. Bring your creativity, drive, your daring spirit, and feel what it’s like to thrive on a team big enough to make an impact, yet small enough to make a difference. Our cloud-first networking and security solutions already protect 70% of the Fortune 500, and we’re looking for creative thinkers ready to push that influence even further. Join us and discover how far your bold “what if” can take the world, your community, and your career.
Here, how we empower our people is extraordinary: Glassdoor Best Places to Work 2025, Great Place to Work-Certified in five countries, and Cigna Healthy Workforce honors three years running — and what we build is world-class: recognized as CybersecAsia’s Best in Critical Infrastructure 2024 — evidence that when first-class technology meets empowered talent, remarkable careers take shape. So, what if the next big idea, and the next great career story, comes from you? Become the force that turns every “what if” into “what’s next”.
In a world where you can be anything, Be Infoblox.
AI Solutions Analyst II
We have an opportunity for an AI Solutions Analyst II to join our IT team, based anywhere in the US, reporting to the Senior Director, IT. In this pivotal role, you will work hands on with business stakeholders and AI platforms to design and configure practical, high‑impact AI solutions across the enterprise. Collaborating closely with teams in Sales, Finance, Business Operations, HR and other business functions, you will translate workflows and pain points into AI‑powered agents and automations using platforms such as Glean, Microsoft Copilot, and other agentic AI tools — helping Infoblox unlock new levels of productivity and insight without requiring heavy custom engineering.

Requirements

• 5-8 years of experience in a customer‑facing or stakeholder‑facing role such as solutions analyst, business systems analyst, consultant, or similar, ideally within a technology or consulting environment (e.g., big four or specialized consulting firms)
• Hands‑on experience configuring and deploying AI and/or automation solutions, with familiarity in platforms such as Glean, Microsoft Copilot, or other agentic AI tools; exposure to working with LLM‑based solutions is a strong plus
• Strong business analysis skills, including requirements gathering, process mapping, and translating complex business needs into clear functional and technical specifications for AI/automation platforms
• Exceptional communication skills and executive presence, with the ability to confidently engage VP‑ and director‑level leaders, facilitate discussions, and “hold the room” with clarity and credibility
• High ownership and autonomy, comfortable operating with limited direction while still seeking input when appropriate — able to drive initiatives from idea through delivery
• Demonstrated ability to work cross‑functionally with Sales, Finance, HR, Business Operations, and IT teams, balancing multiple stakeholders and priorities
• Comfort working in a fast‑moving, evolving environment, staying current on AI capabilities and adapting approaches as platforms and business needs change
• Bachelor’s degree in Information Technology, Computer Science, Engineering, Business, or a related field

Responsibilities

• Partner directly with business stakeholders in Sales, Finance, Business Operations, HR, and other functions to understand their goals, workflows, and pain points, and identify where AI and automation can create measurable value
• Lead discovery and requirements sessions to capture current‑state processes and define desired future‑state experiences that can be enabled through AI solutions and agents
• Design, configure, and implement AI‑powered solutions using platforms like Glean, Microsoft Copilot and other agentic AI technologies
• Translate business needs into clear, actionable functional specifications and configuration approaches for AI platforms, collaborating with engineering and other IT teams as needed for deeper technical work
• Prototype, test, and iterate AI agents and automations, including coordination of user acceptance testing (UAT), capturing feedback, and refining solutions for production rollout and scale
• Drive adoption and change management by enabling business users, documenting use cases and playbooks, and helping stakeholders understand where and how to best leverage AI in their day‑to‑day work
• Measure and communicate impact of AI initiatives by defining success metrics, tracking usage and value, and presenting results and recommendations to leaders
• Serve as a trusted advisor and liaison between the AI Practice and cross‑functional stakeholders, helping prioritize the AI roadmap and ensuring solutions align with Infoblox’s broader business and IT strategies
• Own the roadmap and lifecycle management of enterprise AI platforms (e.g., Glean, OpenAI Enterprise Chat, Microsoft Copilot), including evaluation of new capabilities, governance, and ongoing optimization
• Work in a highly collaborative, cross‑functional environment, adapting quickly as business needs, AI platforms, and priorities evolve

Benefits

• Comprehensive health coverage, generous PTO, and flexible work options
• Learning opportunities, career-mobility programs, and leadership workshops
• Sixteen paid volunteer hours each year, global employee resource groups, and a “No Jerks” policy that keeps collaboration healthy
• Modern offices with EV charging, healthy snacks (and the occasional cupcake), plus hackathons, game nights, and culture celebrations
• Charitable Giving Program supported by Company Match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level