AI Tutor, Rufus, Amazon Rufus

Amazon • Seattle, WA

6d • $19 - $33

About The Position

Amazon is seeking an AI Tutor who has strong language skills, is exceptionally
detail-oriented, and has a track record of exhibiting high judgment in ambiguous
environments. This is an opportunity to join the high-performing team behind
Amazon’s generative AI-powered shopping assistant. Rufus makes it easy for
customers to find and discover the best products to meet their unique needs by
helping with product research, providing comparisons and recommendations,
answering specific product questions, and more. This role will bring innovation
and cohesion to our efforts to deliver a seamless and delightful AI-assisted
shopping experience to customers worldwide.

We are looking for candidates who are passionate about the intersection of
language and technology and are keen to support the training of Large Language
Models. This role will be responsible for conducting high-judgment evaluations
and labeling data in order to improve the fluency of our Shopping AI model. They
will uphold our high standards for style and tone, while using customer feedback
to continually iterate and improve the shopping experience.

This role requires exceptional written and oral communication skills, excellent
judgment, strong interpersonal skills, deep curiosity about how things work, and
a passion for serving customers. You must enjoy context-switching and
multi-tasking while upholding our high standards. This is an opportunity to gain
valuable experience in the growing field of artificial intelligence and its
application in diverse business settings.

You will conduct high-judgment evaluations and deliver high-quality labeled data
to train and continuously improve Amazon's Shopping AI model. You will partner
closely with Product, Science, and Engineering teams, who are invested in
creating solutions that make it easier, faster, and more intuitive for our
non-coding workforce to iterate and improve Rufus for customers. You will be
part of an Editorial team, which includes creative product and program managers,
writers, editors, and language engineers. This is a startup culture: We move
fast, have ambitious goals, adapt quickly, and learn along the way.

Requirements

• Experience in natural language data labeling, data annotation, linguistic annotation or other forms of data markup
• Bachelor's degree in English, Communications, Linguistics, or a related field
• Can demonstrate strong attention to safety and ability to follow detailed procedures
• Experience developing and evaluating data annotation and data quality metrics
• Previous experience using annotation strategies to contribute to the development and improvement of AI

Nice To Haves

• 2+ years of technical writer, editor, or content strategist experience
• Experience leading cross-functional teams to deliver products and projects on tight deadlines
• Experience working in fast paced environments, and managing workload even during times of stress, or escalated activity
• Experience working with cross-functional teams to deliver products and projects on tight deadlines

Responsibilities

• Deliver high-quality labelled data, using guidelines provided to meet our KPIs and using in-house tools and software, as part of Amazon's commitment to developing and deploying AI responsibly.
• Demonstrate proficiency in generating high-quality human insight data across a range of modalities, inclusive of text, image, video, and audio.
• Make sound judgments and logical decisions when faced with ambiguous or incomplete information while performing tasks.
• Pivot from one category of requirement to another instantaneously, maintaining a keen eye for detail and a high bar for quality.
• Analyze root causes, identify error patterns, and propose solutions to enhance the quality of labeling tasks and their outputs.
• Responsible for identifying day-to-day process and operational issues in Standard Operating Procedures and related tooling, suggesting changes to unblock the team.

Benefits

• Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.
• Learn more about our benefits at https://hiring.amazon.com/why-amazon/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level