Part-Time Airline Ramp/Customer Service Agent

Worldwide Flight Services, Inc. • Eugene, OR

45d

About The Position

Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely.  We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents.  Are you ready to take off on your next career with us?Job SummaryThe maintenance of a satisfactory quantity and quality of work by assigned personnel, explaining and demonstrating work procedures and methods including safety, apportioning and scheduling assigned work, observing and analyzing the methods used and the results achieved, bring problems to the attention of management and assist management in the utilization of tools, equipment, and materials. Comply with WFS site security procedures for assigned warehouse and other operations.  Remain cognizant of WFS staff, security contractors, and visitors’ activities and report security breaches, suspicious occurrences, or non-compliance with the site security plan to managers or via the WFS whistleblower program. This position is covered by a collective bargaining agreement.
Agent Passenger Service performs all aspects including:  

 making reservations, preparation & issuance of tickets & itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges.
providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning & deplaning passengers.
checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys & their luggage.
 determines flight close-out time and prepares, completes & checks various flight forms for accuracy, invalidates tickets & completes post-departure procedures.
performs lost & found activities.

Requirements

• HS Diploma, GED or Equivalent
• Must be at least 18 years of age
• Valid driver's license

Nice To Haves

• Ability to read, write, fluently speak and understand the English language.
• Ability to speak & be understood in giving directions/information to passengers.
• Hear and respond to customers.
• Tolerate and answer repetitious questions from customers in a friendly, outgoing manner.
• Reports to work on a regular and timely basis.
• Ability to confront and question unauthorized personnel in secured areas, and report their presence to authorities as necessary.

Responsibilities

• Load & unload aircraft of cargo weighing up to 70 lbs. in & out of aircraft within confined cargo areas, push, pull, & position.
• Driving vehicles with gross weights of 3,000 to 80,000 lbs. in areas congested with aircraft, moving and stationary vehicles and equipment as well as positioning vehicle up to aircraft requiring depth perception & the ability to distinguish colors, red, green, and yellow.
• Engage in push-out of aircraft driving 80,000 lb. vehicle or assist by providing guide function to driver using depth perception in congested areas or speaking to cockpit during push-back procedure.
• Transport cargo to & from aircraft driving 3,000 lb. vehicle using depth perception to negotiate vehicle with attached carts through congested area. Read "off-load" sheets to determine destination of cargo.
• While performing aircraft push-out &/or towing functions, engage in proper specific ground to cockpit communication via hand signals & voice commands, with & without, the assistance of sight or visual aids.
• Ability to successfully communicate with others.
• Ability to work in a high-noise level environment.
• Ability to understand & react to verbal commands & safety warnings, with & without, assistance of sight or visual aids.
• Pull, push, & lift bags weighing up to 70 lbs. onto or from a conveyor belt.
• Pull water hose from stationary cabinet & connect to aircraft.
• Lift, connect overhead & remove overhead, 40 lb. KVA electric cable to/from aircraft.
• De-ice aircraft at heights of up to 20 - 80 ft. lifting & holding nose, spray exterior of wings and fuselage with glycol.
• making reservations, preparation & issuance of tickets & itineraries, computation of fares, issuance of refunds, checking baggage, collection of excess baggage charges.
• providing passengers with general travel information; meets aircraft at gate or loading area, performs duties in the departure lounges or at boarding gates when enplaning & deplaning passengers.
• checks passenger ticket for validity and lifts appropriate coupon, completes all necessary arrangements for accommodating passengers holding reservations, standbys & their luggage.
• determines flight close-out time and prepares, completes & checks various flight forms for accuracy, invalidates tickets & completes post-departure procedures.
• performs lost & found activities.

Benefits

• Want your pay in advance?  Access your pay when you need it through DailyPay app!
• Are you a top performer who thrives on recognition?  On the spot awards offered through the Awardco Platform including gift cards and more!
• Need quality medical care?   Multiple options for both full and part-time employees!
• Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
• Looking to stay healthy and improve your life?  Wellness Programs offered to all employees!
• Want to invest in your future?  401k program offered!
• Looking to grow and have a career with us?  Opportunity for Internal Mobility and transfers available!

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees