Airport Lounge Front Desk Host

Hyde Park Hospitality • Cleveland, OH

2d • $16

About The Position

The Club is located alongside various shops and restaurants. It is a fast-paced, fun work environment that is growing in style and amenities.

The Club is looking for a Full-Time Front Desk Host with flexible availability to work weekdays, weekends, and closing scheduled shifts. Shifts are subject to change, based on business needs. Weekend Availability is required.

The description below is designed to indicate the general nature and level of work performed by team members within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications, which may be required of team members assigned to this job classification. The work of Front Desk Host includes: performing full range of customer service duties in support of Company operations. The Front Desk Host is a personal representation of the service and overall hospitality of the staff and the lounge. While guests are waiting to be checked-in or waiting for assistance, it is the job of the Host to ensure that the guests are made comfortable and kept informed of the status of their needs or wait times. Upon arrival at the clubroom the Host will greet the guest, calling them by name, check credentials and/or process sales and usher guests into the lounge. In some locations, the Host may offers drinks to guests who are waiting.

Requirements

• High school diploma or GED is required.
• Related background in hospitality, customer service or restaurant/bar service.
• One to two years related experience and/or training or equivalent combination of education and experience.
• Must be at least 18 or 21 years of age according to state law.
• Must be able to handle multiple tasks and possess outstanding communication skills, problem solving, and organizational skills.
• Must possess excellent interpersonal skills in order to communicate in a professional and pleasant manner with customers, passengers, and team members.
• Knowledge of cash management and experience in general office/document administration.
• Able to work rotating shifts including weekends (i.e. Friday, Saturday and Sunday), holidays and days off.
• Ability to read, write, fluently speak and understand the English language.

Responsibilities

• Interacting with airline passengers via premier clubroom/bar environment in a professional and pleasant manner
• Welcoming guests by name and assisting them throughout their stay
• Knowledgeable about the lounge, each customer and the surrounding area
• Communicating with the customer over the phone and in person
• Provides all the information that guests need to enjoy their stay. This may include providing information on the facilities and the services able to be booked.
• Hand out a wide range of pamphlets and brochures as needed
• Possessing basic working knowledge of alcoholic beverages
• Performing cash and credit card sales transactions via POS system or cash register, including making change
• Restocking food, beverages, snacks, coffee, cups, glasses, ice, etc. in all service areas as necessary
• Completing paperwork related to daily sales, cash handling, passenger counts and miscellaneous reporting

Benefits

• Medical Insurance (Health, Dental, Vision)
• Disability Insurance
• Monthly Commute Stipend ($100 Full-Time/$50 Part-Time)
• Vacation and PTO
• 401K Plan with generous Company Matching
• Employee Assistance Program (EAP)
• Employee Corporate Discounts for nationally recognized products and services (childcare, electronics, entertainment, hotels, home, groceries, restaurants, auto, travel, and pets)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED