Airport Operations Representative (Public Safety Communication Center) - Denver International Airport

City and County of Denver•Denver, CO

1d•$31 - $49•Onsite

About The Position

Working at an airport can be both challenging and fulfilling. You’ll witness the arrival and departure of various aircrafts at DEN, the 3rd busiest airport in the United States. You will be solving problems and dispatching resources to incidents on DEN property in a very dynamic and fast paced environment. You would be working in the Emergency Communications Center at DEN. You will be the lifeline between our customers, Airfield, Denver Fire, Terminal Ops, Security Access Controls, and more! Your quick thinking and effective communication can save lives and provide crucial assistance during emergencies. Every call you handle and every situation you manage directly impacts the well-being of our community. The sense of fulfillment and purpose you’ll experience in this role is unparalleled. If you’re ready to embark on a rewarding career as an AOR please WATCH THIS VIDEO and apply directly to make a difference! What We Offer With competitive pay, great benefits, and endless opportunities, working for the City and County of Denver, DEN means seeing yourself working with purpose — for you, and those who benefit from your passion, skills and expertise. Join DEN’s diverse, inclusive and talented workforce of more than 37,000 team members who are at the heart of what makes Denver, Denver. The City and County of Denver offers a competitive salary commensurate with education and experience. The target starting hourly range for this position is $31.33 to $39 per hour. We also offer generous benefits for full-time employees which include but are not limited to: Medical Plans, Dental, Vision Insurance Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan PTO (over 3 weeks in your first year) and 12 paid holidays STD, LTD, HSA, FSA, Life Insurance CARE Bank, Family Leave Benefits Employee Assistance Program, Employee Volunteer Program Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities EcoPass (unlimited free RTD bus/train rides) & so much more!!! External 2026 new hires are potentially eligible for up to a $3,000 sign on bonus! The details of the bonus will be discussed at interview and/or offer. Note: The hiring bonus will not be applicable to City and County of Denver employees who are currently employed with the city or who have been separated from the city for fewer than 6 months. Location and Schedule In this position you can expect to work 100% on site at the Communications Center at Denver International Airport. Free employee parking is provided. The scheduled workweek may consist of either four 10‑hour shifts or five 8‑hour shifts and will vary. The candidate may be scheduled to work nights, weekends, and holidays. Shift differentials are offered for swing and overnight hours to recognize and reward employees unique schedules. This role supports mandatory on-call snow overtime. Schedules are subject to change and based on the operational needs or the organization. What You’ll Do In this role you will join the Airport Communications Center team and support our world-class airport 24/7/365 operation. The primary duties of this position are to provide a variety of operational and emergency support services to airport management, public safety personnel and the traveling public.

Requirements

Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
Two (2) years of airline, fixed base operator, military aviation, air traffic control or airport experience.
A combination of appropriate education and experience may be substituted for the minimum education and experience requirements.
By position, requires a valid Driver's License at the time of application. Licenses and certifications must be kept current as a condition of employment.
FBI Background Check FBI criminal background check is required for all positions at Denver International Airport (DEN). Employees are also required to report any felony convictions and/or moving violations to maintain this clearance and be eligible for continued employment.
By position, a pre-employment physical/drug test may be required.
Colorado Bureau of Investigation (CBI) Background Check required Must pass a CBI background and fingerprint check and obtain and maintain CBI certification as a condition of employment. Must take and pass an online test every two years to maintain certification.
Shift Work, Snow Duties, and Emergency Incidents This position does require shift work as DEN is a 24/7/365 operation (includes nights, weekends, and holidays). Mandatory extended/additional shifts can be required. Additionally, this position is required to work mandatory snow duties, which vary and can include nights, weekends and holidays.

Nice To Haves

Highly proficient with multiple computer programs and using those simultaneously
Bachelor’s Degree in Aviation
ICS 100, 200, 700 and 800
Completion of ASOS training
Certified member of AAAE ACE Designation - Security, Operations or Communication

Responsibilities

Controls a centralized communications center which includes monitoring and operating multiple computer systems such as two-way radio and voice communication consoles, fire alarm, runway surface sensor system, and CCTV system
Monitors, operates and controls computerized weather reporting systems to access, monitor and interpret weather conditions, and initiates airport-wide response
Accesses and operates a FAA computer system to transmit Notices to Airmen to report status of airfield conditions
Acts as the central coordination and communications center during airfield emergencies and snow events to coordinate airport-wide and external emergency responses.
Staffs the Emergency Operations Center (EOC) to support communications and coordination functions
Operates an automated communications console making and receiving calls in routine operations and non-routine operations and notifies appropriate response personnel
Monitors and controls a centralized security system to enforce Transportation Security Administration regulations and receives alarms and initiates appropriate airport response.
Enforces Airport Security plan by issuing violation notices to airport employees for security violations
Maintains accurate and complete log book entries and manual records of airport events
Supports snow events by assisting airlines servicing DEN, airport operations and the ramp tower during deicing operations
Trains other employees in day to day procedures.
Performs other related duties as assigned or requested

Benefits

Medical Plans
Dental
Vision Insurance
Pension Plan for Life (Employee contributes 8.45%, Employer matches at 17.95%) and 457 (b) Retirement Plan
PTO (over 3 weeks in your first year) and 12 paid holidays
STD, LTD, HSA, FSA, Life Insurance
CARE Bank, Family Leave Benefits
Employee Assistance Program, Employee Volunteer Program
Learning and Development Opportunities; Courses and Career Development Resources; Education Reimbursement Opportunities
EcoPass (unlimited free RTD bus/train rides)
External 2026 new hires are potentially eligible for up to a $3,000 sign on bonus!