Airport Security Representative III- Credentialing

City of Atlanta•Atlanta, GA

About The Position

The supervisor assists in the management of all aspects of the security credentialing program and operation for the airport in compliance with the TSA approved Airport Security Program and other applicable regulations. This position is one of high trust and is responsible for confidential and sensitive security information. This position requires effective skills to lead, train, and motivate a diverse staff, exercises considerable independent judgement and initiative, and maintains effective working relationships with stakeholders and the public. The individual in this role supervises and directs the work of the Airport Trusted Agents. This position requires independent work, discretion and diplomatic skill in explaining policies and working effectively with Airport personnel, local, state and federal agencies, corporations, tenants, and visitors. The supervisor assists in oversight of contract services for the badging system operation and maintenance, Direct Aviation Channeler, Interactive Employee Training Program, and appointment system, ensuring contract performance standards and compliance with 49 CFR Part 1542 and applicable Security Directives.

Requirements

Associate degree in aviation, business, management, business management, or a related field.
Five (5) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
Five (5) years of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.
Five (5) years of supervisory experience dealing with personnel management that includes: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.
Documented experience managing inventory/supplies, handling payments and performance reporting.
Documented experience reviewing documents or records for authenticity.
Bachelor's degree in aviation, business, management, business management, or a related field.
Three (3) years of experience in managing the processing of numerous customer transactions on a daily basis. Processing may have been managed utilizing a queuing system or through the scheduling of resources.
Three (3) years of experience in a supervisory or team lead role managing the work of staff that provide service directly to customers.
Three (3) years of supervisory experience dealing with personnel management that includes: communicating expectations, scheduling, resources, hiring, training, performance management and conducting disciplinary procedures.
Knowledge of and/or ability to learn aviation operating policies and procedures including those related to contract administration, budgeting, staffing, and contract development.
Knowledge of and/or familiarity with Transportation Security Administration Security Regulations 49 CFR 1540, 1542, and 1544.
Knowledge of and/or familiarity with airport security ID card program, audit program, and security standard operating procedures.
Demonstrated ability to work in a fast-paced environment.
Demonstrated ability to identify problems and develop long-term solutions.
Demonstrated ability to multi-task while providing outstanding customer service.
Demonstrated ability to meet or exceed performance objectives and measures.
Ability to accomplish staff job results by coaching, counseling, and disciplining employees.
Ability to effectively interact with internal and external management and governmental agencies.
Strong, proven, oral and written communication and presentation skills.
Proficiency with Microsoft Office software programs, specifically, Excel, Outlook, Word and Power Point.
Excellent analytical skills.
Demonstrated knowledge and experience with various computerized systems.
Ability to make comprehensive recommendations to resolve operational problems.
Ability to establish and maintain effective working relationships with airline management, federal partners, co-workers and the public, and represent the airport in a positive and professional manner.
Ability to respond calmly and effectively in emergencies, and effectively manage sensitive and tense situations.
Ability to demonstrate initiative, creativity and innovative thinking in a rapidly changing work environment.
Valid Georgia driver’s license.

Nice To Haves

Master's degree in aviation management, business management, or a related field and 1-2 years' experience in airport security or other security operations.
Ability to type 40 – 60 WPM.
Experience in a multi-lingual and/or an airport environment is preferred.
Strong technical knowledge of web-based applications and capable of taking detailed technical notes when escalating advanced problems to Information Technology or software vendors in a collaborative and effective manner, including test changes and/or updates to the software application for QA.
Fundamental knowledge of government issued identification and lawful status documents, including VISA classifications.
Ability to obtain Airport Certified Employee (ACE) Trusted Agent professional certification.

Responsibilities

Management of the day-to-day operation of the Security Credentialing Office and supervise the performance of contracts and staff.
Develop and enforce security protocols to ensure Security Credential issuance procedures comply with Transportation Security Administration (TSA) Regulations and Security Directives.
Conduct/respond to TSA audits and take appropriate corrective action.
Retrieve and review FBI Criminal History Records Checks (CHRC) and TSA Security Threat Assessment (STA) results for applicants.
Determine eligibility and approve/deny access level requests to Secured Areas of the airport.
Develop and maintain collaborative relationships with the TSA, Transportation Security Clearinghouse (TSC), Customs and Border Patrol (CBP), Atlanta Police Department (APD), other federal agencies, and airport community for efficient and effective security operations.
Review/maintain/develop Security Credentialing reports, metrics, and Standard Operating Procedures (SOPs).
Conduct internal audits to ensure compliance to TSA security directives and SOPs of multiple programs to include the badge reverse audits and vehicle audit.
Manage or assist in implementation of new or enhanced security systems and/or projects/programs.
Ensure generation and distribution of security information accordingly.
Monitor status and address inquiries or problems regarding credential applications.
Contact customers and communicate with stakeholders regarding credentialing matters and regulatory requirements.
Ensure excellent level of customer service is provided by staff.
Manage and ensure proper auditable documentation is maintained regarding applications and dispositions per regulatory requirements.
Meet with prospective airlines, tenants, concessionaires, and contractors to review the new company packages and Airport Security Credentialing procedures and ATL policies.
Administer and update the Airport Security Credentialing office website as a customer service tool.
Manage and track accounting and supporting paperwork for fingerprint and badging.
Coordinate airport employee security meetings/committees and develop informational material and security awareness promotions.
Assist with security investigations.
Participates in the work of subordinates as required to maintain an efficient operation.
Monitor communications, technology usage.
Assists in supporting operational goals, maintain desired service levels, and takes action, when needed.