Alarm Service Technician

Bay Alarm Company • South San Francisco, CA

2d • Onsite

About The Position

Provide repair and maintenance service for alarm systems.

Requirements

• 1-2 years alarm installation or service experience required.
• Completion of company installation class preferred.
• High school diploma or equivalent required.
• Basic knowledge of construction and electrical wiring.
• Basic knowledge of electronic theory required.
• Demonstrated competence or aptitude in the use of hand tools required.
• Good verbal and written communication skills required.
• Good interpersonal skills required.
• Valid driver's license and a clean driving record required.
• Final applicant will need to have the ability to pass a pre-employment screening process.
• Frequent driving, standing, walking, bending, kneeling, climbing, balancing, stooping, crawling or crouching and reaching with hands and arms.
• Frequent lifting/moving up to 50 lbs, occasional lifting up to 100 lbs with assistance.
• Manual dexterity to handle tools, wiring, small parts, and installation components.
• Ability to work in confined spaces, on ladders, rooftops, or other elevated areas.
• Ability to utilize equipment ladders, boom and scissor lifts following weight restriction standards.
• Visual and auditory acuity required to diagnose issues and ensure proper installation or repair.
• Tolerance for repetitive tasks and prolonged periods of physical activity in various conditions.
• May require wearing personal protective equipment (PPE) such as hard hats, safety glasses, gloves, or steel-toed boots.
• Work is performed at customer sites, outdoors, in attics, crawl spaces, or construction zones, often in varying weather conditions.
• Must cooperate with and receive approval related to, any customer required conditions for placement or work on customer premises, including any government or regulatory required conditions for placement or on-premises work.
• Exposure to moving mechanic parts, extreme heat or cold, strobe lights, dust, dirt, loud noises, electricity, and potentially fumes/airborne particles, hazardous equipment or materials.
• Daily travel is often required between job sites, which may include long driving hours.
• Variable work hours, including early mornings, evenings, weekends, or on-call shifts based on service demand.
• Interactions with customers on-site require professionalism, clear communication, and adherence to safety protocols.
• Must adapt to changing job environments, equipment, and technical requirements on a regular basis.

Nice To Haves

• Completion of company installation class preferred.

Responsibilities

• Establish positive contact with customers.
• Investigate the cause of alarm malfunction.
• Explain service to the customer.
• Service system in a timely manner and to company standards.
• Process necessary documentation.
• All other miscellaneous responsibilities and other duties as assigned.
• Provide on-call service as needed.

Benefits

• medical
• dental
• vision
• life insurance
• 401(k) with company match
• 40-Hour Workweek with Overtime Opportunities
• Day Shift Schedule Monday to Friday, some on-call and weekends may be required
• Take Home Company Vehicle with Gas Card or Mileage Reimbursement
• Uniform, Tools, and Cell phone Provided
• Clearly Defined Career Path (Level System)
• Paid Training and NICET Certifications
• Alarm System Purchase Plan and Employee Discounts
• Vacation, Sick Time, Holidays, Bay Alarm Days
• Employee Referral Bonus Program
• Flexible Spending Account
• Employee Assistance Program (EAP)
• Education Reimbursement
• Family Scholarship Programs
• Employee Resource Groups
• Community Service Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED