Alum Experience Director

Mount Holyoke College

2d•Onsite

About The Position

The Alum Association of Mount Holyoke College is an alum-led organization that uplifts Mount Holyoke alums and builds community that fosters lifelong learning and empowers impactful connections amongst alums and with the College. Within Mount Holyoke, staff of the Association operate as the Alum Relations Office in the President’s Division. This vital role leads and executes signature experiences to grow participation across Mount Holyoke’s diverse, global community of 40,000 alums. The Director heads the Alum Association’s Alum Experience pillar, responsible for delivering exceptional, shared alum engagements. This individual holds ownership for signature events, including Reunion, the Volunteer Leadership Summit and a select portfolio of regional programs. Reporting to the Executive Director, the Director serves on the Association’s Leadership Team, integrating the experiential strategy across other Association pillars and campus units. This role directly supervises professional staff and student teams, driving measurable outcomes in conversion to all forms of alum engagement, including philanthropy, in full alignment with the Association’s priorities and the MHC Forward strategic plan.

Requirements

A Bachelor’s degree.
5-7+ years of progressively responsible experience leading signature event experiences (like major conferences, festivals, reunions) in hospitality, event production, and a similarly complex organizational environment. You excel at designing, managing, and executing high-impact programs from concept to completion. A skilled orchestrator and project manager, you transform bold visions into tangible results. You thrive on setting ambitious priorities, meticulously managing multiple complex projects, and consistently exceeding goals in a fast-paced environment.
At least 3 years of direct supervisory experience, empowering and developing professional staff through effective hiring, training, and performance management. You are a leader who inspires and grows teams.
Exceptional communication skills – both written and verbal. You build strong rapport and effortlessly connect with diverse individuals at all levels.
A mastery of volunteer engagement, with a proven track record of recruiting, inspiring, training, and guiding diverse volunteer groups to achieve shared objectives.
Tech-savvy proficiency with Google Workspace (Docs, Sheets, Slides), Canva, and experience leveraging database and event management systems (CRM experience with Salesforce, Blackbaud, Blackthorn, or similar platforms is highly preferred).
The ability to handle confidential information with discretion and integrity.

Nice To Haves

Experience in alum relations or higher education strongly preferred.
Certification in project management (e.g., PMP, Agile, Lean Six Sigma) is a plus.
Experience working with virtual communities and online engagement platforms is a plus.
US Driver’s license and ability to operate a motor vehicle.