Alumni Mentoring Manager

BIG BROTHERS BIG SISTERS OF EASTERN MISSOURI•St. Louis, MO

4d•$44,000 - $46,000

About The Position

POSITION PURPOSE: The Alumni Success Specialist supports young adults (ages 18–25) in achieving success in one of the three E’s — Employment, Enrollment, or Enlistment — by maintaining consistent engagement, coaching toward goals, fostering meaningful relationships, and connecting alumni to resources, opportunities, and caring adults. This role ensures alumni have the tools, guidance, and encouragement they need to thrive as they transition into adulthood. Outcomes/Goals Consistent Alumni Engagement & Relationship Building Maintain contact with assigned caseload using multiple methods (text, call, video, email, in-person) according to each Alumni’s personalized Contact Plan. Maintain goal of 70% monthly engagement rate Coaching & Support Build and sustain relationships with alumni who are active in Big Futures. Implement strategies to ensure at least 80% of active alumni are engaged in one of the 3E’s (employment, education, enlistment). Celebrate milestones and achievements while addressing barriers in a timely manner. Work collaboratively across teams to identify alumni in transition, those at risk of disengagement, or those needing specialized support (e.g., young parents, new graduates). Assess alumni needs, provide coaching, and collaborate with each alum to co-create an individual success plan. Documentation & Accountability Maintain accurate and timely data in electronic and paper files. Document all contacts, next steps, and support notes in a timely manner. Track program outputs and outcomes including high school graduation, enrollment status, employment updates, life events, and young parent status. Ensure compliance with grant requirements and accurate reporting of billable hours. Additional Responsibilities: Career & College Readiness Support: Facilitate alumni participation in college visits, career fairs, mock interviews, and resume/FAFSA workshops. Alumni Engagement Events: Plan and participate in group workshops, alumni mixers, and speaker panels to keep alumni connected to Big Futures and to each other. Data-Driven Coaching: Use data to identify trends (e.g., alumni struggling with retention in school or employment) and propose solutions. Feedback Loop: Collect alumni feedback regularly to improve programming and share insights with leadership. Other duties as assigned.

Requirements

Bachelor’s degree with a minimum of 4 years of experience in related field; or Associate’s Degree with a minimum of 6 years of experience in a related field.
Experience working with adolescent to young adult population
Strong problem-solving and creative thinking skills, with a track record of identifying and implementing effective solutions
Experience working with and supporting diverse populations.
Strong project planning and organization skills
Ability to work independently and collaboratively within a team
Effective cross-cultural communication skills
Must values diversity in all forms and maintains sensitivity to the culture and demographics of our service region
Event coordination experience
Effective communication skills, including written communication
Ability to manage multiple projects and work with a variety of staff, volunteers & families
Excellent interpersonal skills both in person and via phone interactions
Strong documentation skills for maintaining system and process records
Self-directed and proactive work style, with the ability to manage tasks and projects independently while seeking guidance when needed
Technology/computer skills needed.
Proficient in the following platforms: MS Office Suite (specifically Word, Excel, & Teams); Outlook, & Zoom.
Flexible work hours to meet the needs of youth and young adults, may include nights and weekends.
In person visits are a required part of the job (at school, at home or in community)
Must have reliable transportation, valid driver's license, and meet state required automobile insurance minimums

Nice To Haves

Knowledge and experience working in secondary and/or post-secondary institutions preferred.
Experience in program and project management, youth program development, career services, and/or workforce development, strongly preferred.

Responsibilities

Maintain contact with assigned caseload using multiple methods (text, call, video, email, in-person) according to each Alumni’s personalized Contact Plan.
Maintain goal of 70% monthly engagement rate
Build and sustain relationships with alumni who are active in Big Futures.
Implement strategies to ensure at least 80% of active alumni are engaged in one of the 3E’s (employment, education, enlistment).
Celebrate milestones and achievements while addressing barriers in a timely manner.
Work collaboratively across teams to identify alumni in transition, those at risk of disengagement, or those needing specialized support (e.g., young parents, new graduates).
Assess alumni needs, provide coaching, and collaborate with each alum to co-create an individual success plan.
Maintain accurate and timely data in electronic and paper files.
Document all contacts, next steps, and support notes in a timely manner.
Track program outputs and outcomes including high school graduation, enrollment status, employment updates, life events, and young parent status.
Ensure compliance with grant requirements and accurate reporting of billable hours.
Facilitate alumni participation in college visits, career fairs, mock interviews, and resume/FAFSA workshops.
Plan and participate in group workshops, alumni mixers, and speaker panels to keep alumni connected to Big Futures and to each other.
Use data to identify trends (e.g., alumni struggling with retention in school or employment) and propose solutions.
Collect alumni feedback regularly to improve programming and share insights with leadership.
Other duties as assigned.

Benefits

401(k)-3% match per year following first year of employment.
.625 cents reimbursement on business miles and 100% of out of office parking for business meetings, etc.
Immediate and 100% coverage on health and dental insurance.
Life insurance, short-term and long-term disability insurance following the first ninety days of employment.
100% employer paid daily parking in covered garage.
After 90 days, staff will receive 5 days of paid vacation and 10 days of paid vacation after one year of service.
Accrue 1 day per month of sick leave (can also be used for family illnesses)-can carry up to 30 days of sick leave.
2 personal days per year following the first ninety days of employment.
Annual raises based on performance, culture, and agency's ability.
11 paid holidays.