Ambulatory Services Trainer, Customer Service (Per diem)

Beth Israel Lahey Health • Boston, MA

1d • $58 - $65 • Hybrid

About The Position

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The per diem Ambulatory Services Trainer will facilitate and run Ambulatory classes, including Ambulatory Orientation, customer service classes, and Joint Commission preparedness training. The Trainer opportunity is a hybrid position at Beth Israel Deaconess Medical Center in Boston, MA, with mandatory on-site presence for the Ambulatory Orientation component. Job Description: The Ambulatory Services Trainer is responsible for contributing to the design of Ambulatory training and orientation classes, and for facilitating those classes.

Requirements

• Bachelor's degree required.
• 8-10 years related work experience required.
• Confidence as a trainer in large and small group settings.
• Presentation and facilitation ability to build rapport with small and large audiences alike.
• Experience designing and delivering experiential training programs.
• Strong interpersonal and leadership skills.
• Must be self-directed and demonstrate ability to manage workload and competing priorities.
• Ability to be flexible, versatile and adaptable.
• Must be an effective communicator with impeccable written and verbal skills.
• Experience with computer systems required, including web-based applications and some Microsoft Office applications which may include Outlook, Word, Excel, PowerPoint or Access.

Nice To Haves

• Master's degree in Organizational Behavior preferred.
• Knowledge of healthcare operations in the Ambulatory setting a plus.

Responsibilities

• Under the direction of the Ambulatory Services Program Manager, designs and facilitates trainings and orientations, both virtually and in person, with a particular focus on patient experience and communication skills.
• Provides written training outlines/proposals as well as summaries for training curriculum database.
• Provides regular and formal feedback to the Ambulatory Services Program Manager regarding training design and makes recommendations for curriculum updates to keep trainings fresh and relevant.

What This Job Offers

• Job Type: Part-time