Americas Senior Solutions Manager

Cushman & Wakefield • St. Louis, MO

1d

About The Position

POSITION PURPOSE The Solutions Manager is a full-service technology resource for Asset Services initiatives. The focus of this position is to identify solutions, streamline processes, and assist with consolidating business applications that come from new / existing business onboardings, new country adoption, and general functional enhancements. This position is expected to lead large, complex projects – including process mapping, author recommendations and present to stakeholders, and define our approach for application utilization.

Requirements

• Bachelor’s Degree or Professional Industry Designation
• 7+ years of relevant experience in accounting, commercial real estate, and/or information technology
• 5+ years of IT work experience
• 5+ years of experience supporting application systems
• Or similar combination of education and experience
• Proven experience with business and technical requirements analysis, business process modeling/mapping, and methodology development
• Ability to multi-task, effectively prioritize and adapt quickly to change in high pressure situations with minimal supervision required
• Solid business judgment, collaboration, and critical thinking skills
• Excellent analytical and problem-solving skills
• Ability to research and learn new skills independently
• Excellent interpersonal & presentation skills
• Excellent oral and written communication skills with technical and non-technical clients
• Ability to multi-task and meet deadlines for multiple projects

Nice To Haves

• SQL or similar coding (preferred), advanced Excel, Visio or similar flowchart tool
• System experience (preferred): SharePoint, Yardi, MRI, NexusPayables

Responsibilities

• Understanding our business - Demonstrate familiarity with all facets of the company’s business and exhibit understanding of services provided and customers served throughout the network
• Solutioning - Document requirements and processes, along with analyzing all potential solutions with business and client stakeholders
• Project Delivery - Manage and drive results on project teams to deliver or exceed project outcomes
• Improvement & Innovation - Constantly look for ways to improve the way we work and the solutions we offer to our business and our clients
• Data Migration - Assist in scoping and mapping of various data migration efforts due to merger of similar applications or client onboarding.
• Conduct Workshops - Periodically conduct workshops related to process improvement, User Acceptance Testing and training sessions in order to improve holistic processes across regions or service lines
• Manage, guide, and support a team of business analysts ensuring high performance and productivity
• Work with various levels of the organization to capture project goals, objectives, and the associated requirements.
• Provide implementation assistance for medium to highly complex in nature and may contain multiple stakeholder groups or work stream
• Identify project stakeholders and user groups. Engage with the stakeholders to identify subject matter experts and plan change management for project roll out
• Collaborate with the team to assess the cross functional impacts of business decisions across various platforms for each service line / region and provide input on processes and procedures affecting the business users. Primary focus will be business process design and standardization. You will work with, and lead, a cross functional team members to drive business strategy and process optimization, capture user requirements, and assist the IT development team in designing, testing, and implementing software solutions that meet the business’s needs.
• Collaborate with the team to assess the cross functional impacts of business decisions across various platforms for each service line / region and provide input on processes and procedures affecting the business users
• Partner with the user community, to identify their business requirements; analyze business processes; analyze source data; produce functional specifications, data flows and business rules; and assist with the implementation of those specifications
• Help drive process improvements and recommend best practices on the business platform; leverage your knowledge of best practices to help our professional services organization utilize the platforms to maximize results
• Recommend process improvement opportunities related to the application – document current state process and create future state process documentation
• Remain educated and up-to-date with current technologies, solutions, trends and risks
• Assist with mentoring, training, and implementation of best practices for the team

Benefits

• Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work.
• In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level