AmeriCorps Member – Community Engagement Associate (450 hrs)

Twin Cities Habitat for Humanity•St. Paul, MN

10d

About The Position

The Community Engagement Associate will provide direct support to the Community Engagement team by attending events in the 7-county metro (with emphasis on the Greater East Side and North Minneapolis) and assisting with client and lead data entry and follow-up. They will work to deliver desired program outcomes and objectives with a focus on providing excellent customer service experience. Members will serve 5, 8-hour days per week (40 hours total), with specific hours varying depending on event needs. Flex time is built into the schedule to accommodate evening and weekend shifts. While the standard schedule is Tuesday through Saturday, occasional Monday shifts may be required. Extended days may occur during special events, with adjusted hours provided within the same week to maintain a 40-hour work schedule.

Requirements

18 years of age or older
A U.S. Citizen or U.S. National or a lawful permanent resident
High school diploma or GED
Possess a valid driver’s license with a good driving record
Successfully pass background, sex offender and FBI fingerprint checks
Must submit contact information for one professional reference
Must have access to reliable transportation
Strong work ethic and willingness to take initiative
Stand for most community events (typically 3-6 hours at a time)
Lift and carry tabling materials up to 50 lbs.
Bend, lift, grasp, reach, push, and pull materials
Give and receive detailed information through verbal communication
Periodically load and unload a personal vehicle and drive to and from events. Mileage reimbursement for event transportation is provided.
Ability to learn and apply Salesforce and Switchvox (phone service)
Effective interpersonal skills and intercultural communication skills working with a variety of people and personalities, including diverse races, cultures, and economic backgrounds
Ability to learn and share program information
Good oral and written communication skills
Ability to make routine decisions and problem-solve
Adaptable and flexible regarding varying communication and work styles, assignments, and service hours
Ability to serve independently or in a group
Experienced or ability to learn basic computer skills, including Microsoft Office Suite
Independently operate a motor vehicle

Nice To Haves

Bilingual or fluent in Spanish, Somali, Hmong, Oromo, or other languages (preferred)
Prior volunteer experience preferred

Responsibilities

Serve as a tabling employee at community events representing Habitat and sharing homeownership opportunities, ReStore information, and general program information
Answer questions and provide program information
Provide excellent customer service and program delivery through response to phone calls and emails from prospective clients
As assigned, enter lead data and follow up with leads
Salesforce lead entry
Send out “starter packs.”
Lead follow-up phone calls
Participate in AmeriCorps-related activities as assigned
Attend orientation at the beginning of service
Participate in scheduled affiliate, program, and statewide AmeriCorps events