Amusement Sales Associate - Dollywood Theme Park - Full Time Seasonal

All Career•Pigeon Forge, TN

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Amusement Sales Associate will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. This position exists to provide support to the Games and Amusements team through the sale of gameplay packages, operational assistance to the Sales Lead, and use of a point-of-sale register. This support is to be provided in a manner consistent with the mission, values, and policies of the Dollywood Company. Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Requirements

Must be a minimum of 16 years of age
Minimum 6 months of sales experience is required
Minimum 6 months of customer service experience is required
Minimum one (1) year of experience working in a team environment, highly preferred
Basic computer skills
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must adapt to changes easily
Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must reflect Dollywood’s core values through the lens of dignity and respect
Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
Must have manual dexterity necessary to complete all job duties
Able to sit and/or stand for long/short periods
Able to comprehend instructions and retain information
Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Able to be productive in a fast-paced environment
Able to be flexible to handle frequent changes in priorities
Able to operate/drive a company vehicle with valid driver’s license
Able to add, subtract, multiply and divide with accuracy
Able to lift up to 50lbs, with assistance
Able to communicate effectively with Guests and Hosts using approved communication methods
Able to tolerate temperatures of 0 to 140 degrees
Able to work outdoors

Responsibilities

Assists the Sales lead in the daily operation of Games and Amusements by picking up and maintaining necessary sales funds, tickets, forms, and keys
Completes assigned opening and closing procedures and ensure the operational readiness of any assigned areas
Describes different sales packages to guests and demonstrate proficient selling skills
Operates a point of sale register including sales, refunds, transfers, and reporting
Actively participates in the success of the Games and Amusements team through teamwork, service, and respect for others
Assists in regular inventories and cycle counts for various tickets and merchandise
Supports the management of stock levels and merchandising of any assigned locations
Assists in the maintenance and daily operation of any assigned location by ensuring cleanliness and display preparation functions are up to company standards
Demonstrates an ability to maintain dependable work attendance and flexibility with assigned work schedules
Assists the immediate leadership by communicating any needed product, equipment, supplies, and helping to reduce waste
Adheres to all Amusements safety guidelines and report any safety issues to the immediate leadership
Protects the privacy, safety, and security of our guests and coworkers by completing PCI compliance and other required training
Must be willing to have fun and create a fun and friendly environment for others
Management reserves the right to change and/or add to these duties at any time.