Analyst 3, Product Sales Support & Analysis

Comcast

14h

About The Position

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast. Job Summary The Sr. Operations Analyst is responsible for developing, tracking, and communicating business performance insights across the CB Operations organization. This role partners closely with Operations, Data Analytics, and leadership to translate raw data into clear, actionable reporting that drives operational efficiency and business growth. The ideal candidate is analytical, self‑motivated, and comfortable working with complex data while clearly explaining insights to audiences at all levels. Job Description

Requirements

• Strong experience in business performance analysis, operational reporting, and metric development.
• Advanced expertise in Excel (complex formulas, data modeling, visualization, and reporting).
• Advanced expertise in PowerPoint, with the ability to design strategic presentations tailored to specific audiences and objectives.
• Working knowledge of Tableau and SQL.
• Familiarity with Salesforce and internal service delivery and care operating systems/tools.
• Demonstrated ability to manage multiple priorities, take initiative, and work independently.
• Regular, consistent, and punctual attendance.
• Ability to work variable schedules, including nights, weekends, and overtime as business needs require.
• Other duties and responsibilities as assigned.
• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.
• 5-7 Years Relevant Work Experience

Responsibilities

• Track and analyze business performance against targets, benchmarks, and operational goals.
• Conduct operational and performance analysis to identify trends, risks, opportunities, and improvement solutions.
• Develop, maintain, and enhance complex reports, dashboards, and scorecards using multiple data sources.
• Produce and distribute recurring weekly, monthly, and annual performance reports.
• Pull and integrate raw data from a variety of systems to deliver comprehensive reporting and performance measurement.
• Collaborate across Operations—from frontline agents to executive leadership—to understand reporting needs and tailor outputs accordingly.
• Support special projects and ad‑hoc analysis as needed across the organization.
• Perform additional Business Operations duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level