Analyst, Configuration & QA
About The Position
Maven is the world's largest virtual clinic for women and families on a mission to make healthcare work for all of us. Maven's award-winning digital programs provide clinical, emotional, and financial support all in one platform, spanning fertility & family building, maternity & newborn care, parenting & pediatrics, and menopause & midlife. More than 2,000 employers and health plans trust Maven's end-to-end platform to improve clinical outcomes, reduce healthcare costs, and provide equity in benefits programs. Recognized for innovation and industry leadership, Maven has been named to the Time 100 Most Influential Companies, CNBC Disruptor 50, Fast Company Most Innovative Companies, and FORTUNE Best Places to Work. Founded in 2014 by CEO Kate Ryder, Maven has raised more than $425 million in funding from top healthcare and technology investors including General Catalyst, Sequoia, Dragoneer Investment Group, Oak HC/FT, StepStone Group, Icon Ventures, and Lux Capital. To learn more about Maven, visit us at mavenclinic.com. Maven is looking for an Analyst, Configuration & QA to support Maven’s core business platforms. Reporting to the Senior Manager, Configuration & QA, this individual will be responsible for business system configuration, maintenance and QA, client reporting and issue troubleshooting and resolution.
Requirements
- 3+ years of experience in a configuration or systems analyst role; healthcare payer, insurance, or fin tech experience strongly preferred.
- Strong leadership and effective problem-solving abilities.
- Experience working with data and analytics tools, reporting specifications and generating reports.
- Experience collaborating with product, engineering and business intelligence teams.
- Passion for details, responsiveness, and organization.
- Experience collaborating with and supporting client success teams and clients.
- Jira, Looker, Asana, BigQuery (or SQL) and Microsoft (or Google) suite experience preferred.
Responsibilities
- Complete standard configuration tasks in accordance with established procedures and client plan design.
- Adhere to established configuration QA processes, ensuring zero defect client launches and maintaining high-quality standards.
- Demonstrate proficient knowledge of core business systems supported by the Configuration & QA team.
- Research, troubleshoot, and resolve minimally complex system issues; escalate more complex problems with clear documentation and context.
- Execute on pre-defined focused audits to ensure that transactions are processed in alignment with anticipated system behavior.
- Generate routine and ad hoc reports for internal and external stakeholders in alignment with established specifications and processes.
- Participates in team meetings and support tasks assigned by cross-functional leads.
- Identify personal workflow inefficiencies and share ideas for enhancements.
- Contribute to onboarding of new hires.
- Learn tools like Jira, Looker, and BigQuery; apply them to day-to-day tasks with support.
Benefits
- Maven for Mavens: access to the full platform and specialists, including care for mental health, reproductive health, family planning and pediatrics.
- Whole-self care through wellness partnerships
- Hybrid work, in office meals, and work together days
- 16 weeks 100% paid parental leave and new parent stipend (for Mavens who've been with us for 1 year+)
- Annual professional development stipend and access to a personal career coach through Maven for Mavens
- 401K matching for US-based employees, with immediate vesting
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
