Analyst- Customer Success Operations
About The Position
In this role you are the analytical owner of our customer lifecycle strategy. You’ll own the data, reporting, and insights that define how we acquire, onboard, retain, expand, and renew customers. Partnering with GTM leadership, you will identify growth opportunities and build reporting that accelerates our ability to scale. While this is an individual contributor role, you will be looked to as an expert who influences strategy, shapes our data foundation, and elevates analytical rigor across the organization A typical day may include: Owning end-to-end customer lifecycle reporting, acquisition, activation, onboarding, product adoption, churn, expansion Building and enhancing Power BI dashboards, data models, and DAX measures that drive strategic decisions Performing deep-dive analyses to uncover root causes behind churn, customer health trends and revenue efficiency metrics Partnering with cross-functional executives to design lifecycle KPIs, forecast performance and prioritize growth opportunities Developing automation that reduces manual work and improves reporting scalability Driving alignment across cross-functional teams by ensuring metrics are consistently defined, understood, and adopted
Requirements
- 3+ years of experience in business analytics, business operations, revenue operations, or a related data driven function
- Experience partnering closely with technical teams on data infrastructure, data pipelines, and data warehousing concepts (e.g., schema design, ETL/ELT workflows, source of truth architecture)
- Advanced level Power BI experience (required) including data modeling, DAX, visual design, and performance optimization-level Power BI experience
- Proficiency with SQL and working knowledge of scripting languages (Python, R, etc.)
- Strong familiarity with Salesforce and other GTM systems; ability to partner with Business Applications teams
- Advanced Microsoft Excel skills
- A BA/BS degree in business, analytics, data science, finance, IT, engineering, or a related field
- Strong business acumen and ability to connect data insights to operational strategy
- Excellent communication skills, including the ability to simplify complex data for non-technical audiences
- Comfort navigating ambiguity and operating in a fast paced, evolving business-paced, evolving business
- A collaborative mindset, with the ability to influence cross-functional teams
- A proactive, solution-oriented approach to problem solving
- Team player mentality, adaptability, reliability, and a positive sense of humor
Responsibilities
- Owning end-to-end customer lifecycle reporting, acquisition, activation, onboarding, product adoption, churn, expansion
- Building and enhancing Power BI dashboards, data models, and DAX measures that drive strategic decisions
- Performing deep-dive analyses to uncover root causes behind churn, customer health trends and revenue efficiency metrics
- Partnering with cross-functional executives to design lifecycle KPIs, forecast performance and prioritize growth opportunities
- Developing automation that reduces manual work and improves reporting scalability
- Driving alignment across cross-functional teams by ensuring metrics are consistently defined, understood, and adopted
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
