Analyst, Desktop Support

Leviton Manufacturing • Morganton, NC

11h

About The Position

This position is responsible for the resolution of client technological issues, as well as, completion of projects and tasks given by management.

Requirements

• Must have excellent customer service skills to work with employees throughout the entire organization, including executive management
• Must have excellent interpersonal skills
• Ability to understand and relate to employees' concerns and needs, fostering a supportive workplace.
• Strong problem-solving skills to identify issues and develop effective solutions
• Ability to work well in a team environment, fostering collaboration and cooperation among team members.
• BS or AS in Computer Science or equivalent
• 3 years’ experience in the support and resolution of computer related problems
• Experience in Helpdesk and/or Computer Support is a must

Nice To Haves

• Certifications such as A+, MCP and MCSE is a plus

Responsibilities

• Support expertise in following operating system platforms: Microsoft Windows's, Microsoft Windows 7, Microsoft Windows XP, and Mac OS X
• Support expertise in following Microsoft products: Office 2013, 2010 and 2007; Project 2010/2013 and Visio 2010/2013
• Support and troubleshoot all standard and non-standard desktop, laptop and printer hardware/software
• Support and troubleshoot all standard and non-standard Macintosh computer and printer hardware/software
• Support and troubleshoot all standard and non-standard Mobile Devices hardware/software, including Surface Pro, iPhone, iPad, Android and Blackberry's
• Support all communication services, includes but not limited to dialup, VPN, wireless, etc.
• Coordinate with other groups in IT and cross-functionally in the company to fulfill requests
• Research, resolve and respond to end-user issues /problems/questions received via email, telephone calls, escalations or ticketing system
• Provide remote support to all corporate desktops, laptops, mobile devices, peripherals, and printers including additional hardware /software requests
• Stay current on latest technologies that are related to Desktop Technology and actively seek educational experience to better ones knowledge base and productivity
• Manage projects with the ability to prepare Statements of Work, Project Plans and follow through with the plans.
• 24x7 on-call availability is required with immediate response to incidents
• Any and all responsibilities deemed necessary by management

Benefits

• Medical, dental, and vision insurance programs
• 401K plans with employer-matching contributions
• Tuition reimbursement
• PTO
• Paid holidays
• Volunteer time off
• For more information about benefits, please go to: https://careers.leviton.com/benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree