Analyst-Digital Transformation

FedEx Freight • Memphis, TN

2d

About The Position

Responsible for analyzing workflows, supporting technology assessments, and translating business needs into clear product artifacts that enable informed decision-making and effective delivery.

Requirements

• Bachelor’s degree in business, computer science, engineering, information technology, or related field.
• Three (3) years’ experience product or business analyst or similar supporting technology products and digital transformation initiatives.
• Strong analytical skills with the ability to break down complex processes and systems into clear, actionable insights.
• Experience documenting and creating a roadmap for existing and future products.
• Strong written communication skills with attention to detail and clarity.
• Ability to work independently in a focused, execution-oriented role while collaborating closely with other stakeholders.
• Experience performing analysis of service platforms and modernization initiatives.

Responsibilities

• Support the defining and executing of the product roadmap for digital transformations across the enterprise.
• Assist in researching industry as well as competitors to ultimately enhance the firm’s digital platforms, documenting current-state functionality, technical constraints, dependencies, and usage patterns.
• Gather, analyze, and synthesize data related to system performance, operational metrics, and user behavior to inform product decisions.
• Maintain detailed product documentation, including process flows, feature inventories, and system capability maps.
• Support backlog grooming activities by refining stories, validating requirements, and ensuring readiness for development teams.
• Partner with subject matter experts across technology, business, and operations teams to gather and clarify requirements.
• Observe users to understand real-world system usage and identify incremental improvement opportunities.
• Track and report on product delivery progress, risks, and dependencies.
• Comply with all applicable laws/regulations, as well as company policies/procedures.
• Perform other duties as assigned.

Benefits

• health, vision, and dental insurance
• employee assistance program
• personal/sick paid time
• 401(k) retirement savings plan
• bonus potential
• tuition reimbursement
• adoption assistance
• 2 weeks paid parental leave
• paid bereavement
• employee discounts
• 6.67–13.34 hours vacation per month based on service time
• 8 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level