Analyst II - IT

Community Transit • Everett, WA

4d • Hybrid

About The Position

Community Transit is seeking an experienced IT Analyst II to support the enterprise systems that power our agency’s operations and workforce. In this role, you’ll manage the health and performance of both on-premises and SaaS applications supporting HR, finance, workforce management, and transit operations. You’ll troubleshoot complex issues, manage system integrations and data flows, support deployments and upgrades, and partner with stakeholders across the agency to improve how our systems function. This is an opportunity to work across a diverse technology environment while helping ensure the systems behind public transit operations remain reliable and effective. Why Community Transit At Community Transit, the technology you support directly impacts the services we provide to the community. You’ll work with systems that support service planning, workforce scheduling, vehicle maintenance, HR, finance, and employee systems - all within a collaborative IT team focused on reliability, innovation, and continuous improvement. If you enjoy solving complex problems, improving systems, and working with technology that supports real-world operations, this role offers meaningful impact and a broad technical scope. What Success Looks Like in This Role Successful IT Analyst II team members ensure critical systems are stable, secure, and running efficiently. You’ll proactively identify issues, strengthen integrations between systems, and partner with teams across the agency to implement technology improvements that support Community Transit’s operations. This content was created with assistance from a generative AI tool. The author reviewed, edited, and finalized all material.

Requirements

• 6 years of experience working in Information Technology troubleshooting and diagnosing hardware, software, and network problems (a Bachelor’s degree in a related field may substitute for 4 years of experience)
• 2 years of experience providing full system support on complex customer facing technology
• 6 years of experience administering networks or systems
• 6 years of experience in an IT support role interfacing daily with end users in person, over the phone, and via email
• 6 years of experience with Windows configuration, repair, and troubleshooting
• Ability to work outside of normal business hours to support critical systems and transit applications, as required
• An equivalent combination of education and experience to successfully perform the job duties is also accepted.
• General design, build, implementation, and maintenance of complex system infrastructures
• Project management life cycle, techniques and methodologies
• Network systems and management principles
• Digital security best practices
• Selection, design, and implementation process of desktop and peripheral systems
• Troubleshooting techniques
• IT trends and innovations
• IT ticketing system process
• Electronic mail processing and enterprise systems administration
• Desktop operating systems.
• Microsoft Office applications, installation, configuration, administration, and PC hardware support
• IT operations and practices.
• Backup and recovery, networking, security, and telephony operation and administration
• Emotional Intelligence
• Time management
• Investigating, troubleshooting, and problem-solving
• Strong verbal and written communication
• Public speaking and presenting
• Analytical
• Working effectively both independently and on a team
• Time management, multi-tasking, and meeting deadlines
• Attention to detail
• Exercising good judgment, to discern when to take problems to a higher authority for resolution or guidance
• Process improvement
• Data management
• Project management
• Self-management. Taking initiative, ownership, and accountability

Nice To Haves

• Transit industry experience
• Certification in ITIL Framework
• Experience providing administration and support to 7 x 24 production systems
• Experience working with a Network Operations Center
• Experience working with a virtual-based infrastructure
• Transit business and policy knowledge relating to customer service practices

Responsibilities

• Provide technical support for complex issues, including problem identification, investigation, and resolution for all customer facing technologies.
• Inform the design, build, implementation, and maintenance of complex infrastructures.
• Perform complex system audits and ensure systems are functioning as expected.
• Inform and participate in the preparation and maintenance of architecture and design configuration and ensure documentation is updated accordingly, as directed.
• Manage and oversee data being transferred to-and-from business systems.
• Analyze and troubleshoot anomalies or detected technology related events and ensure appropriate action is taken.
• Monitor information technology, including systems, applications, and infrastructure for performance and reliability in relation to established service level agreements.
• Develop and monitor service levels and delivery results and identify and implement changes necessary to meet business needs.
• Create complex reports, presentations, and documentation.
• Develop meeting agendas and lead meeting discussions.
• Capture and track actionable items to completion.
• Maintain communications between internal and external customers and vendors in support of technology systems.

Benefits

• Employees (and their families) are covered by medical, dental, vision, basic life and disability insurance.
• Employees participate in the Public Employees Retirement System (PERS) and have the option to enroll in the agency’s deferred compensation plan.
• In addition to WA Paid Sick Leave, employees in this position, accrue of 24 days of Paid Time off (192 hours) in their first year and ten (10) paid holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level