Analyst III, IT Business Systems

American Red Cross • Washington, DC

2d

About The Position

WHY CHOOSE US? Joining The American Red Cross is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you’ll have mentors who empower your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than all of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: Serve as a relationship manager and technical consultant to a set of business areas. Work to understand business practices, elicit and document business requirements, ensure that information technology meets the requirement of end users and provides the intended business value. Actively participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners. Provide training and guidance to other staff. Provide support, development and/or leadership guidance to all volunteers. Perform all duties and responsibilities in compliance with standard operating procedures and other applicable Federal, State and local regulations. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Learn and understand business processes and how technology can best ensure the success of business users. Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards. Define new and enhanced business processes. Investigate operations-related problems/inquiries and recommend, facilitate and coordinate solutions. Present client business cases to appropriate IT forums for approval and to initiate the project process. Partner with clients to develop a strategic plan to implement the technology vision. Work closely with clients to analyze the current and future direction of technology to meet business goals. Educate clients about the software and project lifecycles and the business roles. Develop project/portfolio performance metrics to monitor business value over time. Participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners to implement the project. Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business. Facilitate problem resolution between IT and the business, as needed. Represent, champion and balance client interests with IT. Provide training and guidance to other staff. May maintain system updates, modifications, and configurations Scope: Individual contributor that is fully proficient in applying technical knowledge. Technical knowledge base acquired from several years of experience in particular area. Work independently and may instruct or coach other professionals. WHAT YOU NEED TO SUCCEED (required/minimum qualifications): Education: Bachelor's degree in Computer Science, Information Systems or related field required. Experience: Minimum 4 years of related experience or equivalent combination of education and related experience required. Management Experience: N/A Skills & Abilities: Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management. Ability to apply knowledge of systems life cycle, systems integration and data management principles. Business acumen with ability to align IT priorities with business objectives. Clear and effective writing and documenting skills. Ability to work on a team. Proficiency with business assessment/modeling tools. Travel: Travel may be required. Combination of candidate’s education and general experience satisfies requirements so long as the total years equate to description’s minimum education and general experience years combined (Management experience cannot be substituted). Physical Requirements: Physical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions. DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

Requirements

• Bachelor's degree in Computer Science, Information Systems or related field required.
• Minimum 4 years of related experience or equivalent combination of education and related experience required.
• Knowledge of techniques related to project/program management, business process redesign, technology awareness, requirements analysis and client relationship management.
• Ability to apply knowledge of systems life cycle, systems integration and data management principles.
• Business acumen with ability to align IT priorities with business objectives.
• Clear and effective writing and documenting skills.
• Ability to work on a team.
• Proficiency with business assessment/modeling tools.

Responsibilities

• Learn and understand business processes and how technology can best ensure the success of business users.
• Document, analyze, and clarify business requirements and translate into technology artifacts from which technology solutions are developed ensuring adherence to system architecture and software compliance standards.
• Define new and enhanced business processes.
• Investigate operations-related problems/inquiries and recommend, facilitate and coordinate solutions.
• Present client business cases to appropriate IT forums for approval and to initiate the project process.
• Partner with clients to develop a strategic plan to implement the technology vision.
• Work closely with clients to analyze the current and future direction of technology to meet business goals.
• Educate clients about the software and project lifecycles and the business roles.
• Develop project/portfolio performance metrics to monitor business value over time.
• Participate in all phases of the solution lifecycle, and work closely with a variety of internal and external business and technology partners to implement the project.
• Formulate project functional testing strategies and plans, participate in testing to ensure a technical solution meets the requirements of the business.
• Facilitate problem resolution between IT and the business, as needed.
• Represent, champion and balance client interests with IT.
• Provide training and guidance to other staff.
• May maintain system updates, modifications, and configurations

Benefits

• Medical, Dental, & Vision Plans
• Health Spending Accounts & Flexible Spending Accounts
• PTO: Starting at 19 days a year; based on type of job and tenure
• Holidays: 11 paid holidays comprised of six core holidays and five floating holidays
• 401K with up to 6% match
• Paid Family Leave
• Employee Assistance
• Disability and Insurance: Short + Long Term
• Service Awards and recognition

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level