Analyst III - Office of The President

Vistra•Irving, TX

22h

About The Position

The Analyst job function was created to undertake policy definition and approval, customer experience definition, strategic positioning, and other similar functions associated with the Retail Energy work streams. As part of this team, the Analyst III has responsibility for analyzing and developing improvements to business processes, identifying and facilitating the creation of appropriate reporting around each function, managing and integrating processes relating to operations, and delivering an improved customer experience.

Requirements

3-5+ years of related work experience
1-2 years experience with customer facing and project coordination/mgt methods required
2-4+ years developing and analyzing large-scale customer information system or processes
Excellent negotiating, consensus building and conflict resolution skills
Extensive communication and teamwork skills with both internal and external customers
Able to effectively contribute to and lead small work groups, process team and focus groups
Advanced Skill in using computer software applications such as MS Office products
Strong analytical skills, including root cause analysis
Working knowledge of Internet and related emerging technologies used to effectively aggregate/analyze critical business data
Excellent Project Management skills
Skill in developing process flows
High School diploma or equivalent required

Responsibilities

Establish and maintain methodologies to ensure on-going integration of processes
Design measurement criteria to monitor the nature of the integration process
Implement and manage an effective change management process to ensure smooth transition of new or adapted processes
Identify process improvements to enhance the Retail Energy effectiveness and efficiency
Support development of departmental and company processes & procedures
Monitor and assess day-to-day related issues to ensure business practices, policies and procedures are executed in an effective manner
Resolve reported issues in a timely and decisive manner, or escalate as appropriate
Analyze customer feedback to identify solutions to improve and enhance the customers’ experience
Assess, analyze and prioritize new business proposals for operational viability and ensure alignment with stated business objectives
Create and maintain ongoing dialogue with strategic partner(s), internal personnel and Governance to ensure a positive, valued relationship that has unambiguous alignment with business initiatives
Develop and present regular and timely reports