ANALYST - MARKETING SYSTEMS TRAINING

About the position

The Marketing Systems Training Analyst is responsible for supporting the development and delivery of training for all marketers and operators at Seminole Hard Rock Cafes, Casinos, Hotels globally. The Marketing Systems Training Analyst is an active training team member who will contribute and support the design and facilitation of technical training sessions. The Trainer will work under the guidance of the Manager, Marketing Systems Training and partner with HR Learning and Development, IT, QA, vendors, property operators, VIP Marketing, Database Marketing and Loyalty Marketing.

Responsibilities

• Provide training of new hires and ongoing training efforts for employees at all levels.
• Write extensively to create training materials, documentation, and reports to effectively communicate technical concepts to the audience in a simple manner.
• Develop training course material for marketing applications, processes, and procedures.
• Deliver and schedule onsite, webinar, and remote training classes for entry-level to experienced employees.
• Evaluate and review training materials for accuracy and relevancy.
• Build and maintain SOPs with a focus on classroom style training, enhancement training, and 'just in time' refresher training leveraging video content where possible.
• Prepare detailed job aids.
• Schedule, coordinate, and facilitate training classes, and enter and maintain database information.
• Work independently with minimal supervision, set priorities, take initiative, and exercise sound independent judgment.
• Manage a multi-project workload.
• Demonstrate a strong customer service orientation, attention to detail, creativity, and resourcefulness.
• Partner with the Training Manager to identify and analyze emerging trends in quality performance and assist with the development of solutions for problem areas.

Requirements

• Bachelor's degree and/or at least 5 years of directly related experience.
• Experience designing and developing learning programs across various delivery mediums, including in-person classroom training, webinar, and online eLearning courses.
• Experience in developing training plans for video, distance learning programs, and student guides.
• Proficiency with Microsoft Office applications (Word, Excel, Power Point, Share Point, Outlook), Webex/Zoom, Adobe products, eLearning tools.
• Excellent verbal and written communication skills.
• Proven ability to lead, direct, delegate and motivate others.
• Working knowledge of adult learning theory.
• Exceptional oral and written communication skills.
• Demonstrated customer service skills and attitude.
• Excellent organizational skills and ability to multi-task.
• Willingness to travel in the U.S. and International.

Nice-to-haves

• Experience in the casino or hospitality industry.

Benefits

• Flexible working environment with options to work from the SHRSS office at Davie, FL or remote.
• Travel opportunities up to 10% that includes domestic and international.