Analyst OSC

ADT • Jacksonville, FL

15h • Remote

About The Position

We are seeking a highly analytical, operations‑focused BI Analyst to support the Virtual Service Center and adjacent operational teams. This role is responsible for financially sensitive reporting (commissions and payroll inputs), complex operational analytics, and automation‑driven process improvement across multiple enterprise systems.
This is not a pure dashboarding role. The successful candidate will own ambiguous datasets, reconcile mismatched systems, define metrics that withstand executive scrutiny, and partner directly with Operations, Payroll, Sales Ops, and Special Operations leaders.

Requirements

• Hands-on experience supporting financially sensitive reporting (commissions, payroll inputs, or incentives).
• Strong SQL skills and experience working with large, messy operational datasets.
• Proven ability to reconcile data across multiple enterprise systems.
• Experience working in ambiguous environments with evolving definitions and requirements.
• High attention to detail with strong validation and quality‑control habits.
• Proficiency in Tableau
• Power Automate
• Advance SQL
• Proficiency in Excel
• SalesForce CPQ/Lightning
• MasterMind
• Ability to comply with certain state licensing requirements.
• Writing, Talking/Hearing on the phone (Continually=67-100% of workday).
• Strong interpersonal skills and ability to interact with all levels of leadership.
• Responsible for complying with company privacy, information security, and data handling policies, including secure handling and protection of PII.
• Sit (Continually=67-100% of workday).

Nice To Haves

• 4 plus years of experience in Business Intelligence, Operations Analytics, or Data Analysis.
• Experience supporting contact centers, service operations, or virtual service teams.
• Salesforce reporting or data model experience (cases, record types, workflows).
• Exposure to automation, bots, or exception‑based processing.
• Experience partnering with Payroll or Finance teams.
• Ability to influence without authority and push back constructively when data is misused.

Responsibilities

• Commission & Payroll Reporting (Critical Ownership)
• Special Operations & Exception Analytics
• Salesforce & Case Data Expertise
• Operational Reporting & Decision Support
• Cross‑Functional Partnership
• Additional duties as assigned

Benefits

• access to healthcare benefits
• a 401(k) plan and company match
• short-term and long-term disability coverage
• life insurance
• wellbeing benefits
• paid time off
• Employees accrue up to 120 hours in their first year. Your accrual rate increases after your first year.
• 6 paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed