Analyst, Sales Operations

Vestwell•Austin, TX

19h•Hybrid

About The Position

Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States. Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities. Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers. To learn more, visit vestwell.com We are looking for a highly organized, detail-oriented Sales Operations Analyst to support Vestwell’s commercial engine across the full sales lifecycle — from contract execution through post-sale changes and ongoing data integrity. This role sits at the center of Sales, Revenue Operations, Legal, Finance, and Customer teams, acting as a trusted operational partner that keeps deals moving, data clean, and processes running smoothly. The ideal candidate is comfortable operating in a fast-paced, high-volume environment, enjoys jumping into ad-hoc requests, and takes pride in precision, follow-through, and operational excellence. You will be responsible for supporting core sales operations workflows with a strong emphasis on contracting desk execution, in-flight and ad-hoc sales funnel support, post-sale change management, and ongoing CRM data hygiene. Your work will help ensure that deals close efficiently, downstream teams have accurate information, and leadership can trust the data powering decisions. You will partner closely with Sales, Legal, Finance, Revenue Operations, and Customer teams to resolve issues, unblock deals, and maintain a high-quality system of record as Vestwell continues to scale.

Requirements

Bachelor’s degree or equivalent professional experience
2–3 years of experience in Sales Operations, Revenue Operations, Deal Desk, or a similar commercial operations role
Hands-on experience with Salesforce CRM
Strong attention to detail and comfort managing high-volume, transactional work
Ability to manage multiple requests simultaneously while maintaining accuracy and responsiveness
Strong communication and follow-up skills, especially when working cross-functionally
Proficiency in Excel / Google Sheets and basic reporting
Comfort working in a fast-paced, evolving environment

Nice To Haves

Experience supporting a deal desk or contracting workflow
Familiarity with post-sale change management processes
Salesforce Admin experience or certification
Prior experience supporting sales teams directly
Exposure to financial services, fintech, or private markets
Experience with data cleanup, enrichment, or CRM governance initiatives

Responsibilities

Act as a primary point of support for contract generation, review coordination, redlines, execution tracking, and deal documentation
Ensure contract details align with approved pricing, terms, and internal policies
Partner with Legal, Finance, and Sales to resolve contract-related issues and exceptions
Support active opportunities by resolving data gaps, routing issues, and process blockers
Assist sales teams with opportunity updates, stage hygiene, and accuracy during live deal cycles
Provide on-demand reporting or data pulls to support pipeline reviews and leadership requests
Manage post-sale changes such as amendments, pricing updates, plan changes, or account structure updates
Coordinate across Sales, Customer Success, Finance, and Operations to ensure post-sale changes are accurately reflected in Salesforce and downstream systems
Maintain documentation and auditability of all post-sale modifications
Perform regular and ad-hoc data hygiene reviews across accounts, contacts, opportunities, and contracts
Identify and remediate data quality issues including duplicates, missing fields, misaligned ownership, and outdated records
Support bulk data cleanup efforts using Salesforce tools and data loader as needed
Respond to ad-hoc requests from Sales Operations and Revenue Operations leadership
Assist with process documentation and continuous improvement of sales workflows
Support system access, user provisioning, and basic Salesforce configuration requests as needed
Assisting with partnership intake, contracting logistics, and maintaining accurate Salesforce partner records
Helping review and clean partner data, update reporting/dashboards, and track key partnership KPIs
Contributing to process documentation and pitching in on deal desk contracting during peak periods