Analytics & Operations Customer Success Internship - Summer 2026
About The Position
About Commercial Excellence: The HealthEdge Commercial Excellence function includes Sales, Customer Success, and Marketing. These three organizations, combined as the Commercial Excellence function, are responsible for meeting the business’s annual and long-term financial objectives, ensuring ongoing customer satisfaction, and increasing HealthEdge brand awareness and market visibility. Internship Program: HealthEdge offers a structured paid 12-week virtual internship program that will allow you to help drive meaningful and strategic project work that delivers real impact to our teams, customers, and business, while having fun along the way! You will support the Customer Success team and will also get exposure to various departments and strategic initiatives through our Discover HealthEdge weekly series. Interns will also participate in our three-day Innovation Challenge and a final internship project presentation to showcase the impact you’ve made. Additionally, we provide workshops focused on resume writing, LinkedIn profiles, interview preparation, and more!
Requirements
- Currently pursuing a bachelor’s degree in Business, Business Informatics, Customer Operations or Marketing
- Strong proficiency in Microsoft Excel
- Excellent attention to detail and organizational skills
- Strong written and verbal communication skills
- Self-starter who is comfortable working independently in a remote environment
- Intellectual curiosity and a willingness to learn new tools and technologies quickly
Nice To Haves
- Familiarity with AI and large language model tools (e.g., Claude, Copilot)
- Working knowledge of SQL
- Exposure to Python or other scripting languages
- Interest in data analysis, business systems, or process improvement
Responsibilities
- Use AI tools to extract key contract details from the contract management system and help build a reporting database for renewal dates, entitlements, and major terms.
- Support the integration of systems and processes from two recently merged Customer Success teams by documenting workflows, updating configurations, and tracking progress.
- Help reduce technical debt by improving data quality, cleaning up outdated configurations, and assisting with fixing underperforming integrations.
- Analyze customer sentiment by using AI to summarize insights from support tickets, surveys, meeting notes, and emails to identify trends and areas for improvement.
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What This Job Offers
Career Level
Intern
