Animal Care Supervisor

SPCA of Wake County•Raleigh, NC

13d•$55,000

About The Position

The Animal Care Supervisor supervises the Animal Care Team, including daily functions, scheduling adjustments, motivating, evaluating, coaching and training. This is a working supervisor position that requires varied shifts, weekends, and some holidays. Who We Are – Society for the Prevention of Cruelty to Animals of Wake County (SPCA Wake) Founded in 1967 in Raleigh, NC, SPCA Wake is a progressive and innovative private, non-profit animal welfare and sheltering organization. Our organizational core values are the foundation of a positive work culture that values employees just as much as our mission. We are committed to creating a better future for pets and people and we work hard to achieve our goals and offer a rewarding workplace. SPCA Wake provides competitive pay and excellent benefits (see below). Working at SPCA Wake is about more than just a paycheck, it’s about making a difference every day in the lives of pets and people. With locations in Raleigh and Garner, SPCA Wake rescues, heals and adopts more than 4,000 pets annually and provides assistance to more than 30,000 families and individuals each year. We never place a time limit on how long cats, dogs and other pets stay at our shelter. Our vision is to create a humane community for pets and people. If you are looking to make an impact and to save lives, SPCA Wake is the perfect place for you.

Requirements

High school diploma or equivalent
Experience in related field
Minimum 2 years supervisory experience
Must have a positive attitude and collaborative, team-oriented leadership style
Able to meet physical requirements of the job as described below
Excellent verbal, written, and interpersonal communication skills
High degree of professionalism and customer service
Strong problem-solving and decision-making skills
Ability to work independently and lead others
Passion for the mission and commitment to exemplifying Core Values of the SPCA of Wake County
Must have respect for the human/animal bond and be committed to a Fear Free approach to animal welfare and care

Responsibilities

Completes essential animal care tasks alongside the animal care team, including animal husbandry, enrichment and behavior modification, adopter meetings, volunteer and staff training, and animal transportation
Provides excellent customer service to all visitors, volunteers, and potential adopters
Responsible for delegation and maintaining efficient workflow throughout the day by overseeing completion of daily team tasks and scheduled breaks
Ensures the efficient flow of animals through the facilities by managing daily operations and transport
Works closely with leadership to ensure that appropriate capacity for care is maintained in all SPCA facilities where animals are housed
Works with staff to monitor the health and behavior of animals; recognizes and responds appropriately to animals with suspected illness
Works closely with other Operations teams to help create and support a cohesive and collaborative SPCA team environment
Helps ensure the safety of all employees, visitors and volunteers
Models Core Value-focused and appropriate behavior and interpersonal interactions with all staff and volunteers
Creates and supports a positive work environment for staff and volunteers by leading by example, holding team members accountable, and offering support and corrective action as needed
Identifies areas for improvement in animal care staff individual and team performance and provides coaching and adjustments to facilitate necessary changes
Oversees training and continued development of team members in conjunction with the Animal Care Manager
Maintains excellent communication with direct supervisor and the team; alerts direct supervisor to any potential concerns within the department
Provides guidance and intervenes as needed to resolve team, volunteer, and visitor concerns

Benefits

Medical and Dental: Employer pays 90% of employee coverage (full-time)
Insurance includes wellness, dental, vision, life, mental health care, prescriptions, emergency & urgent care, chiropractic care, and physical therapy
Telemedicine options, 24/7 access to virtual health & wellness care and virtual behavioral health care
PAID TIME OFF –
All part-time and full-time staff receive paid time off.
Paid Holidays - 9 paid holidays per year (full-time)
Vacation Time - 10 paid vacation days per year (full-time) with scheduled increases at milestone anniversaries of hire date
Sick Time - 6.5 paid sick days per year (full-time)
FINANCIAL –
Healthcare: Flexible Spending Account
401k Plan
Coastal Federal Credit Union Membership
20% discount on pet adoptions and in SPCA Wake retail store
OTHER –
Bereavement time off
Federal & State Leave of Absence options