Answering Service Care Operator

Answering Service Care • Margate, FL

12d • $15 - $18

About The Position

Part-Time Operator Role Empathize. Communicate. Resolve. We're seeking top-notch Customer Service Representatives to deliver exceptional support for our clients. While you will primarily handle calls for one designated set of industries, you may also support other accounts to assist with overflow as needed. Answering Service Care proudly serves a diverse range of industries, delivering tailored communication solutions that meet the unique needs of each client. From medical and real estate to legal, home services and contractors, finance, technology, and business services, we specialize in providing seamless, professional support across all service industries. What you'll do Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs Perform lead intakes, gather information, and document details with precision Schedule appointments and transfer calls to the appropriate contacts as needed Dispatch messages accurately and efficiently, ensuring clear and detailed communication Navigate multiple systems and maintain thorough call documentation Provide outstanding customer service by demonstrating empathy and patience Live chat, SMS, and email support

Requirements

• Strong verbal and written communication skills
• Ability to multi-task and remain focused in a fast-paced environment
• Excellent listening skills and a keen attention to detail
• Empathetic and compassionate approach to customer interactions
• Intermediate to advanced computer skills
• Ability to maintain positivity and patience under pressure

Responsibilities

• Answer inbound calls and make outbound calls with professionalism, warmth, and accuracy
• Follow call scripts and industry-specific guidelines while actively listening and addressing caller needs
• Perform lead intakes, gather information, and document details with precision
• Schedule appointments and transfer calls to the appropriate contacts as needed
• Dispatch messages accurately and efficiently, ensuring clear and detailed communication
• Navigate multiple systems and maintain thorough call documentation
• Provide outstanding customer service by demonstrating empathy and patience
• Live chat, SMS, and email support

Benefits

• Health/Dental/Vision Coverage (FT)
• PTO (Start earning on day one)
• Employee Assistance Program (Free Training & Development Courses)
• Childcare Reimbursement
• Gym Membership Reimbursement

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees