AO Training Instructor

SkyWest Airlines

2d•$20 - $20

About The Position

SkyWest Airlines, the largest independently owned regional airline, is currently in search of individuals who take pride in seeing a job done well. We pride ourselves on being an on-time airline and are seeking dedicated individuals who understand a deadline-driven environment while also maintaining high quality standards of operational safety and customer service. As a SkyWest employee, you will be part of an exciting team of professionals who love working in the travel industry and sharing their enthusiasm. This is a full-time position Work directly with the Manager AO Training/UAX and supervisors Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions Instruct and facilitate computer instruction, eCampus modules, CRO classes and soft skills Develop and/or maintain programs as assigned or as per individual areas of expertise Continually search for new, innovative, more efficient, and/or safer methods of operation in station and training environments Know, understand, and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes updating material, communicating changes to appropriate parties in a timely manner, and advising peers and management of any known changes Effectively transfer information to students so each student has the necessary knowledge to complete their job in a safe, organized, and intelligent manner. Information is transferred via one or more of the following: written modules, manuals, handouts, PC-driven programs, videos, lectures, and demonstrations. Instructor must use current materials. Instructor may not merely provide written material to the student and read to the class from the same material Ensure instruction remains on-task and is motivating Keep accurate class records and provide required information to the Administrative Assistant in a timely manner Evaluate students and provide feedback on students’ performance to the Department Manager and students’ Station Managers, as required. Report problems immediately to the assigned supervisor or supervisor on duty Complete reports in a timely manner Assist with training and opening of both contract and SkyWest stations Ensure safety is a priority for all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operations at stations and while transiting stations. Report discrepancies in writing to the assigned supervisor or supervisor on duty Work with individual station trainers and Station Managers to ensure consistency with department philosophy and in teaching current policies and procedures Occasionally travel to stations for OJT and instruction; assist stations when limited staffing occurs or upon opening and/or closing of stations (also applies to stations handled under contract) Assist the Airport Operations Department and other departments with special projects or programs. Other duties and assignments as needed Fulfill assignments as requested by the Manager, Supervisor, Director, or Vice President

Requirements

18 years old or older
Have a High School Diploma or GED
Legally authorized to work in the United States for any employer without sponsorship
Possess a valid, unrestricted state-issued driver’s license
Two years in an airline customer service position or two years in an instructor-type position.
Excellent communication, editing and writing skills with emphasis on quality and thoroughness
Energetic, creative, individual; proponent of change
Skills for developing quality programs and people
Applicants may not have any current counseling statements or similar disciplinary action in their personnel file
Willing to travel extensively
Ability to work well under pressure
Team-player and people oriented
Innovative and self-motivated
Proficient in MS Word and Excel
Type at least 30 words per minute
Familiar with customer service and SkyWest philosophy
Thorough knowledge of all policies as outlined in the station and operations manuals
Possess current knowledge of all FAA/TSA or other federal mandates; including, but not limited to: Passengers with disabilities Security Baggage operations Air Cargo operations DG/HM (Specifics covering each of the above can be found in the current Customer Service Training Outlines, Station Manuals, Operation Manuals, Passenger Service Manuals.)

Nice To Haves

Prefer supervisory or managerial experience but not required
Previous facilitated learning development experience helpful
Working knowledge of Microsoft PowerPoint, Flash, and other development software helpful
Located in a major hub is preferred, although proximity to any airport will be considered

Responsibilities

Assist in creating computer-based learning experiences and classroom learning experiences for all types of functions
Instruct and facilitate computer instruction, eCampus modules, CRO classes and soft skills
Develop and/or maintain programs as assigned or as per individual areas of expertise
Continually search for new, innovative, more efficient, and/or safer methods of operation in station and training environments
Know, understand, and include in training materials, all policies, procedures, and FAA/TSA requirements currently in effect. This includes updating material, communicating changes to appropriate parties in a timely manner, and advising peers and management of any known changes
Effectively transfer information to students so each student has the necessary knowledge to complete their job in a safe, organized, and intelligent manner.
Ensure instruction remains on-task and is motivating
Keep accurate class records and provide required information to the Administrative Assistant in a timely manner
Evaluate students and provide feedback on students’ performance to the Department Manager and students’ Station Managers, as required.
Complete reports in a timely manner
Assist with training and opening of both contract and SkyWest stations
Ensure safety is a priority for all Airport Operations employees by continually focusing on safety during all phases of instruction, observing operations at stations and while transiting stations.
Work with individual station trainers and Station Managers to ensure consistency with department philosophy and in teaching current policies and procedures
Occasionally travel to stations for OJT and instruction; assist stations when limited staffing occurs or upon opening and/or closing of stations (also applies to stations handled under contract)
Assist the Airport Operations Department and other departments with special projects or programs.
Fulfill assignments as requested by the Manager, Supervisor, Director, or Vice President