APC Program Assistant

New Jersey Urology•Voorhees, NJ

10d•$19 - $25

About The Position

To Support U.S. Urology Partners and it’s affiliate by assisting the physicians and APC Nurse Navigator with patient care needs and treatment.

Requirements

High School Diploma with previous medical facility/office experience
One year experience in a medical practice setting
Excellent verbal and written communication skills
Knowledge of healthcare insurance verification and pre-authorization process
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine correspondence.
Ability to speak effectively before individuals or groups of people.
Ability to calculate basic figures and amounts.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
To perform this job successfully, an individual should have knowledge of basic computer software.
Knowledge of medical terminology to communicate with clinical staff
Knowledge of health insurance and prior authorization process
Knowledge of common safety hazards and precautions to establish a safe working environment
Adapts easily to various environments
Ability to read and comprehend oral and written instructions
Ability to follow written protocols, policies and procedures
Ability to establish and maintain effective working relationships with the patients, families, employees and the public
Ability to communicate clearly and effectively
Ability to organize, track and maintain quality assurance

Nice To Haves

MA certification or phlebotomy certificate
EMR documentation experience
Knowledge of medical billing or willingness to learn
Knowledge of or willingness to learn excel to assist in data tracking

Responsibilities

Mails “Intro to APC” packets to all new APC referrals as directed by navigator
Evaluates the needs of all new APC patients to obtain financial information and to identify barriers (financial, emotional, etc) at new patient APC consult visit
Completes the Patient Navigator checklist (electronically)
Performs necessary process for obtaining financial assistance
Maintains an up-to-date list of all patients actively receiving financial assistance to include pertinent grant information
Assists in identifying / scheduling / referring patients to outside services
Provides weekly provider schedule grid reports and assignment schedule
Assists with creation and maintenance of provider schedules (APC blocks) and new APC consult appointments
Answers calls and /or checks voicemail and routes calls appropriately
Maintains call log
References inventory supply log and orders supplies and distributes accordingly
Assists with updating APC patient tracker
Maintains electronic patient treatment calendar
Actively participates in survivor outreach
Performs APC document management
Participates in APC educational opportunities as presented
Maintains communication with the Pharmacy Technician
Documents all patient interaction, calls, and or tasks involved in the care of the APC patient
Maintains strict confidentiality
Performs other duties as assigned

Benefits

At U.S. Urology Partners, we are guided by four core values. Every associate living the core values makes our company an amazing place to work. Here “Every Family Matters”
Compassion Make Someone’s Day
Collaboration Achieve Possibilities Together
Respect Treat people with dignity
Accountability Do the right thing
Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

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