API Deployment Manager
About The Position
We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role Open to hiring remote across the US — we also have offices in NYC, San Francisco, and Seattle We are looking for a highly-motivated senior IC who will work with some of Runway’s biggest and most strategic API partners. You will be central to our partners’ success in adopting Runway to transform the ways they create content. Success in this role will require a mix of technical fluency, strategic thinking, and hands-on execution.
Requirements
- 5+ years of overall experience in technical customer-facing roles, such as Solutions Engineering, Technical Account Management or Developer Relations, engaging technical stakeholders at complex global organizations.
- Have led complex implementations of Generative AI/traditional ML solutions and can drive measurable business outcomes
- Ability to work in a fast-paced, dynamic environment and manage multiple priorities with expansive ownership and ruthlessly prioritize
- A strong bias towards action and belief that no task is too small for you
- Have a track record of rapidly prototyping ideas and applications using AI-powered APIs, and a willingness to work iteratively with your customers to deliver the right solution that solves their problem
- Exceptional ability to translate complex technical concepts for both technical and non-technical stakeholders
- Possess exceptional presentation and communication skills, particularly when engaging with executives and leaders
- Mindset to think creatively and think beyond past checklists and playbooks
- Highly resourceful with the ability to create structure and work autonomously amidst ambiguity
- Experience with data tooling and BI systems (SQL, BigQuery, Retool, etc)
Nice To Haves
- New York or SF-based preferred
Responsibilities
- Own and maintain strong relationships with our top API partners, serving as their primary technical point of contact to ensure long-term alignment and collaboration.
- Own full post-sale success: onboarding, adoption, renewal, and expansion for key accounts. Runway's partners include Fortune 100 companies, some of the largest Hollywood studios, award-winning advertising and marketing agencies, leading technology companies, e-commerce platforms, and more.
- Conduct technical discovery sessions to bridge Runway's API capabilities with our partners' most complex challenges- get embedded with accounts to understand their content generation needs and technical infrastructure to architect scalable, production-ready solutions.
- Identify and prototype specific and highly targeted new markets and new opportunities for our products
- Develop a deep, functional and technical understanding of our products and future roadmap
- Be hands-on in quickly onboarding new partners to our API Developer Portal while also supporting their long-term expansion and technical understanding of how to leverage Runway
- Triage and resolve technical escalations, working cross-functionally with Engineering to investigate API issues
- Provide high-impact feedback to Product, Engineering, and Creative which can in turn improve the product experience for our partners
- Analyze, track, and report on the performance of existing partnerships leveraging BI tools and data
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
