App Activation Ambassador - Part Time
About The Position
WE’RE CHANGING ENTERTAINMENT. COME JOIN US. We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities. Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment. Click HERE to discover how we empower team members to grow, thrive, and advance in their careers. WE LOVE OUR WORK. This position is responsible for supporting omnichannel app activations, casino promotions and events. Assists and supports the Marketing Department with generating App activations for Sportsbook, PennPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events. Responsible for maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested. Answers phone calls and proactively assists customers (internal and external) with their concerns Greet guests when arriving to banquets and large events. Accurately completes paperwork referring to lost or stolen patron articles. Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying. Assists guests by directing them to appropriate areas and contact department for guest needs. Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
Requirements
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 18 years of age.
- High school diploma or GED required; one year of customer service experience; or equivalent combination of education and experience.
- Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner.
- Must be proficient in Microsoft applications (Excel, Word, and Outlook).
- Must have an outgoing, energetic and enthusiastic attitude.
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Must be comfortable initiating conversations and creating a fun environment with our guests.
Nice To Haves
- Marketing experience preferred.
Responsibilities
- Supporting omnichannel app activations, casino promotions and events.
- Assists and supports the Marketing Department with generating App activations for Sportsbook, PennPlay, iGaming and social gaming, casino promotions and events on select shifts by performing various duties to support customers’ visits and/or events.
- Maintaining up-to-date information for all digital initiatives, promotions and app features, benefits and details of casino events to ensure guests will receive accurate and prompt information when requested.
- Answers phone calls and proactively assists customers (internal and external) with their concerns
- Greet guests when arriving to banquets and large events.
- Accurately completes paperwork referring to lost or stolen patron articles.
- Light clerical work to include but not limited to; envelope stuffing, filing, faxing and copying.
- Assists guests by directing them to appropriate areas and contact department for guest needs.
- Responsible for educating patron’s on the value of the loyalty program; assists patrons with questions as they relate to the property and loyalty program.
Benefits
- wellness programs designed to support our team members' financial, physical, and mental well-being
- day-one medical coverage
- 401(k) matching
- annual performance bonus
- Paid time off is earned according to the local policy and increases with the length of employment.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
