Application Administrator II

Western National Group & Umialik Insurance • Edina, MN

1d • Hybrid

About The Position

Western National Insurance Group is seeking an Application Administrator II to join our team! The individual in this role will have the opportunity to manage intermediate application administration tasks, including advanced configurations, monitoring, and security alignment for Guidewire Cloud. They will ensure the application is optimized for business use while maintaining compliance.

Requirements

• Demonstrated aptitude for identifying and resolving problems.
• Demonstrated ability to take ownership of technical decisions and provide project and team guidance.
• Demonstrated ability to administer system applications.
• Demonstrated ability to communicate clearly and effectively both verbally and in writing to technical and nontechnical audiences.
• Advanced ability in various core systems, office and computer equipment, and software packages.
• Advanced ability to incorporate new information into existing processes.
• Advanced ability to work with a user to understand their process and build a process design.
• Bachelor’s degree in computer science; experience in lieu of a degree acceptable.

Nice To Haves

• Demonstrated ability to effectively train users on system usage and issue resolution.
• Strong attention to detail and quality.
• Demonstrated ability to work creatively and analytically in a problem-solving environment.
• Demonstrated ability to organize deliverables to accomplish multiple priorities within a specified timeframe.
• Demonstrated ability to work with appropriate team(s) to implement server changes and to anticipate and mitigate potential issues.
• Demonstrated ability to upgrade systems and processes, as necessary, for enhanced functionality and security issue resolution.
• Demonstrated knowledge and application of specific project methodologies.
• Demonstrated knowledge of Guidewire Cloud applications, such as PolicyCenter and BillingCenter.

Responsibilities

• Creates system configuration specifications, training manuals, and other internal system documentation.
• Designs and completes training modules, as needed.
• Creates ad-hoc reports and custom dashboards based on current initiatives and trends in usage and adoption.
• Analyzes identified issues to determine whether a system change can mitigate repeated problems.
• Ensures applications meet the security needs of the organization.
• Maintains documentation of system integrations.
• Monitors and analyzes application logs to identify issues and works with the team to resolve them.
• Proactively solicits feedback and requirements from end users and identifies and recommends potential system modifications or enhancements in the system to meet the evolving needs of business partners.
• Establishes and refines processes to track and implement system changes.
• Participates in, makes recommendations for, and supports internal technology development and system integration efforts as system subject matter expert.
• Identifies new and creative opportunities to leverage systems to support additional business processes or functions.
• Sees relationships between problem components and works with the product owners to prioritize resolution of the problems.
• Utilizes knowledge, experience, and available resources to identify and implement solutions and formulates recommendations for complex problems.
• Consistently acts according to our customer experience standards, including responding quickly, maintaining a positive attitude, building rapport, demonstrating empathy, managing the customer’s expectations, using the proper communication channel for the situation, and taking ownership to ensure the customer’s issue is resolved.
• Actively participates in on-call rotations, responding to routine evening and weekend incidents independently and escalating complex issues as needed.

Benefits

• Medical insurance plan options and other standard employee benefits, including dental insurance, vision benefits, life insurance, disability insurance, and more!
• Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)
• 401(k) Plan (participants are eligible for 100% matching on the first 6% of their contributions)
• Wellbeing Program, including onsite fitness studio
• Paid Time Off – including holiday, vacation, and volunteer
• 100% company-paid tuition reimbursement for approved job-relevant coursework and access to The Institutes (Risk and insurance education)
• Paid parental leave
• Bonus opportunities
• Western National believes in supporting balance between work and life by providing a flexible work environment, which includes a variety of hybrid and remote work arrangements designed to balance individual, job, department, and company needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level