Application Analyst II - Epic

GoHealth Urgent Care•Rochester, MN

About The Position

You’re more valuable than ever – And that’s just how we’ll make you feel. The Application Analyst II – Epic is responsible for the design, configuration, testing, and support of the Epic Ambulatory application. This individual serves as a liaison between end users and technical teams, ensuring that system functionality supports clinical and operational workflows. The Application Analyst II is expected to work independently on moderately complex projects and contribute to process improvement initiatives.

Requirements

Education Required: Bachelor’s degree or equivalent experience OR Associate’s degree with 2 years of healthcare or healthcare IT experience
Licenses/Certifications Required: Epic Ambulatory certification with 3+ years of Epic application support (current/active)
Work Experience Required: 3+ years of direct Epic application experience.
This role involves interaction and collaboration with other departments and requires excellent judgment and interpersonal skills.
Strong communication and interpersonal skills.
Ability to learn new systems and processes quickly.
Detail-oriented with strong organizational skills.
Demonstrated ability to work independently and as part of a team.
Strong understanding of healthcare operations, clinical workflows and systems.
Ability to manage multiple priorities and meet deadlines.
Effective written and verbal communication skills.
Strong analytical and problem-solving skills with attention to detail.
Proficiency in Epic configuration and troubleshooting.
Excellent communication and stakeholder engagement skills.
Epic certification required at time of hire.

Nice To Haves

Preferred Qualifications, Education, Licenses, Certifications, Experience, etc.: 5+ years of direct Epic application experience.

Responsibilities

System Build and Configuration
Lead the design and build of Epic applications by owning project tasks, guiding team members, and ensuring alignment across integrated areas to deliver high-quality solutions.
Participate in the design and build of Epic applications, including integrated areas.
Independently research and configure systems to improve processes, add efficiencies, and promote patient safety.
Collaborate with operations and application team members to optimize workflows and application capabilities.
Ability to identify change impact of owned and non-owed Epic applications and integrated areas related to technology, patient safety, data integrity/ compliance, and finance.
Utilize external resources and best practices to inform build decisions.
Build data fields, screens, templates, and customer-defined functionality as required.
Conduct thorough reviews of Foundation Build and operational content for Epic applications.
Participate in unit, application, and integrated testing for implementations, upgrades, and enhancements.
Review proposed training curriculum for Epic applications in collaboration with the application team.
Follow Epic applications build standards and maintain synchronization between environments in coordination with the environment team.
Application Support
Provide go-live and post-go-live support for new Epic applications and functionality.
Participate in on-call rotation to support Epic application users.
Represent Epic applications in Integrated Area Workgroups.
Support continuous documentation of system modifications and updates for Epic applications.
Demonstrate general knowledge of the systems development life cycle and apply appropriate methods to support ongoing maintenance for Epic applications.
Documentation and Communication
Maintain detailed and ongoing communication with customers (end users or operational owners) through ticketing systems.
Ensure all assigned Epic incident, catalog, and enhancement tickets include clear resolution details.
Contact customers (end users or operational owners) directly regarding ticket resolution or if requests cannot be fulfilled.
Log decisions, issues, and risks in trackers (e.g., Orion, Nova) during Epic applications build and upgrade cycles.
Support Epic applications governance by contributing to business case development.
Maintain version control of workflows, issue/risk logs, and decision trackers for assigned work.
Escalate issues appropriately and communicate with higher-level analysts and supervisors.
Project Management Support
Assist in managing small-scale projects and tasks using project management principles.
Recommend areas for process improvement based on observations and feedback.
Assist in the development of future state documentation and materials.
Follow established processes for issue tracking, resolution, and closure.
Adhere to change control procedures for all system modifications.
Develop test scripts for new systems and upgrades, ensuring compliance with versioning and documentation standards.
Professional Behavior and Development
Demonstrate strong critical thinking, problem-solving, and communication skills.
Build partnerships with stakeholders, end users, and colleagues to ensure effective collaboration.
Embrace change positively, seek process improvements, and demonstrate innovative thinking.
Take accountability for actions, correct mistakes, and adhere to service excellence standards.
Demonstrate commitment to Company core values, governance, and performance management processes.
Participate in Epic training and meet department expectations for completion timeframes and performance.
Actively seek opportunities for professional growth by engaging in knowledge sharing, staying current with industry trends, and contributing to team development initiatives.