Application Analyst - Professional Billing

Duke Careers•Durham, NC

About The Position

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke Health Technology Solutions Pursue your passion for caring and innovation with Duke Heath Technology Solutions, which is dedicated to the transformation, development, and management of enterprise information technology solutions across Duke Health. By harnessing the power of innovative technologies like cloud computing and artificial intelligence — and pairing them with a forward-thinking approach — Duke Health Technology Solutions is revolutionizing the future of health care at Duke Health and beyond.Occupational Summary The Application Analyst is primarily responsible for designing, developing, deploying, and providing post-implementation technical support for the Maestro Care (MC) Electronic Health Record (EHR) across service access and revenue cycle workflows. Responsibilities include planning, performing, managing, and supporting identified Maestro Care EHR users within the Duke Health environment. This support extends to MC Professional Billing (PB) Claims, Benefits Engine, Cheers CRM, Charge Router and Cash Management PB Remittance, Hospital Billing (HB) Remittance, and MyChart modules.Working closely with Epic and other Maestro Care application teams to create and execute deployment tasks, interpret revenue cycle workflows, and participate in the build, testing, and support of the MC PB application. Advising and assisting with educational issues, including cross-training team members, trainers/SMEs, and the DHTS Service Desk through face-to-face interactions and phone or email communications. Participating in a 24/7 production on-call rotation to triage and assist with incoming support requests. Partnering with operational staff to improve their knowledge and fluency within Maestro Care as needed, coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Duke Health umbrella. Facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers. These services include participating in design sessions, reviewing specifications for the implementation of the Maestro Care EHR, and specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care at Duke Health. Behaviors/Soft CompetenciesAdvancement to Level 3 or above requires the employee, at a minimum, to successfully attain the following: The following measures can help create a fair and comprehensive evaluation process for promotions, ensuring that the most deserving employees are recognized and given opportunities to advance.• Proven ability to work at the next level: This involves demonstrating the skills and competencies required for the next level of responsibility. Employees should have demonstrated that they can handle tasks and challenges that are typically associated with a higher position.• Potential to serve beyond the next level: This measure looks at the employee's long-term potential and their ability to grow within the organization. The employee should have the vision, ambition, and capability to take on even greater responsibilities in the future.• Consistently demonstrates a values-based approach in how they work: Employees should consistently exhibit behaviors and decision-making processes that align with DUHS values. The exhibited values are integrity, teamwork, diversity excellence, and safety. Patient-focused is also critical to success.• Is considered one of the top performers at their level across the organization: This measure evaluates the employee's overall performance and reputation within DHTS. Top performers are often recognized for their exceptional contributions, reliability, and ability to exceed expectations. We will select the best and not the best available.

Requirements

Bachelor's degree in a related clinical or technical field, or four years of equivalent technical experience required
maintenance of North Carolina licensure or certification in related clinical discipline is required for all levels
Epic proficiency in an area of application support of a technical or support nature required within the timeline defined by Maestro Care policies and procedures
A minimum of one year of related experience is required, with a strong recommendation for revenue cycle operational and/or technical experience
A minimum of three years of related experience is required, with a strong recommendation for revenue cycle operational and/or technical experience
A minimum of five years of related experience is required, with a strong recommendation for revenue cycle operational and/or technical experience

Responsibilities

designing, developing, deploying, and providing post-implementation technical support for the Maestro Care (MC) Electronic Health Record (EHR) across service access and revenue cycle workflows
planning, performing, managing, and supporting identified Maestro Care EHR users within the Duke Health environment
creating and execute deployment tasks
interpreting revenue cycle workflows
participating in the build, testing, and support of the MC PB application
advising and assisting with educational issues, including cross-training team members, trainers/SMEs, and the DHTS Service Desk through face-to-face interactions and phone or email communications
participating in a 24/7 production on-call rotation to triage and assist with incoming support requests
partnering with operational staff to improve their knowledge and fluency within Maestro Care as needed
coordinating virtual and on-site assistance to support the growth and expansion of clinics under the Duke Health umbrella
facilitating Epic support during implementation phases to enhance knowledge transfer and promote proficiency in utilizing the application and providing liaison services between Maestro Care and identified Super User and End User resources throughout all DPC and DHIP clinics and Community Connect customers
participating in design sessions
reviewing specifications for the implementation of the Maestro Care EHR
specifying bug fixes, new features, and enhancements over time to ensure they meet the needs for providing patient care at Duke Health