Application Analyst

Cowlitz Indian Tribe•Ridgefield, WA

About The Position

This role will deliver support to all departments and end users related to application implementation, maintenance, enhancements, and overall performance. The Application Analyst will collaborate with key stakeholders, vendors, and other IT staff to innovate and implement services and functionalities within an assigned portfolio of applications. This includes leveraging existing data and technology as well as scoping and defining new technology requirements

Requirements

College diploma or University degree in the field of Computer Science or Information Systems and one (1) year relevant work experience in an IT environment and/or an equivalent combination of education and work experience demonstrating two (2) years of progressive IT experience
Must possess excellent interpersonal skills with an ability to foster a supportive and enabling team environment
Experience with troubleshooting principles, methodologies, and issue resolution techniques
Strong analytical and problem-solving abilities
Experience defining and implementing IT-related projects impacting multiple stakeholders
Experience with assessing training needs, creating training plans, and delivering training
Ability to create and maintain accurate technical documentation
Excellent written, oral, interpersonal, and presentational skills
Ability to present ideas in business-friendly and user-friendly language
Proven ability to take initiative and self direct
Ability to absorb new ideas and concepts quickly
Comfortable with changing priorities and a fast-paced environment
Ability to effectively prioritize and execute tasks in a high-pressure environment
Experience working in a collaborative, large, and diverse environment
Strong guest service orientation
Must be able to work a flexible schedule, including weekends, evenings, and holidays
Minimal travel may be required
Must be able to walk, stand, reach, and grab for a 10-hour shift
Must be willing to work in a smoking environment
Must be willing to adhere to company health and safety measures

Responsibilities

Promotes superior guest service
Maintains, and perpetuates a positive organizational culture according to the principles of the Spirit of Tâlícn and the Core Values of ilani
Support end user inquires related to application incidents and new requests utilizing a ticketing system to create, modify, track, and update tickets
Prioritize, schedule, and implement defect fixes and enhancements
Communicate with key stakeholder’s impact, planning, and timing of defect resolution
Coordinate preventive maintenance, patches, and upgrades
Provide Tier II support for escalations related to application functionality, installation, and upgrade requirements
Project Management – Gather business requirements and translate into technical requirements, create standard PM documentation, facilitate, and lead cross-departmental project with multiple stakeholders
Quality assurance and testing – Create use cases, unit tests, and test solutions in support of both existing and new applications under consideration for purchase
Training Support – Provide support to business partners and HR training organization related to assessing application training needs on functionality, features, and best practices
Technical Documentation – Create and maintain application overviews, capturing software requirements, data flow diagrams, logical models, and infrastructure requirements. Also responsible for the creation and maintenance of application security matrices, process, and procedure documentation, troubleshooting documentation, FAQs, business continuity plans, and vendor support information
Vendor Management – Support third party applications, integrations, and manage the vendor relationship related to account management and escalations
Communication – Provide timely, appropriate communication on application or project status based on target audience. Provide 24X7 support for applications within portfolio.
Continuous Improvement - Actively pursue opportunities, as an individual and as part of a group, to improve knowledge, tools, and processes for applications within portfolio
Shared Services – Partner with and support established enterprise Shared Services agreement and participate in collaboration efforts amongst all business entities
Responsible for the strict adherence to the Information Technology department compliance policies, internal control procedures, Washington State Gaming Control Board control specifications and the casino’s policies and procedures
Maintains confidentiality of sensitive information.
Performs other related duties as assigned