Application Customer Support and Fulfillment

Trimble Inc. • Westminster, CO

3d • $19 - $25 • Onsite

About The Position

Empower Our Global Dealers as an Application Customer Support and Fulfillment Specialist (Global Services)! Are you ready to be the vital link between cutting-edge technology and the people who use it to build the world? Join Trimble's Global Services team in this high-impact role where your problem-solving skills will directly ensure customer success, helping essential industries move faster and more efficiently through expert enterprise-level support and innovative software solutions. About Us: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. What Makes This Role Great: In this role, you will be at the forefront of dealer engagement, serving as a key influencer in how global clients interact with and master our enterprise applications for the Trimble Protection Plan (TPP). You will have a unique platform to shape the customer experience from the ground up, providing you with deep technical insights and the ability to collaborate on process improvements that keep Trimble at the cutting edge of the industry.

Requirements

• Proven experience in a customer-centric support role with a talent for technical problem-solving.
• Exceptional communication skills and a passion for helping others succeed through technology.
• Ability to collaborate with multiple functions and departments while demonstrating a detail-oriented mindset.
• Foundational knowledge of general business and enterprise workflow processes.
• Intermediate proficiency in GSuite and/or MS Office Suite, specifically Sheets/Excel, Docs/Word, and Gmail/Outlook.

Nice To Haves

• Basic exposure to ERP or CRM-based systems such as Salesforce or Oracle.
• Previous experience or a strong interest in working within an international business environment.

Responsibilities

• Serve as a vital enterprise-level liaison, resolving complex inquiries regarding the Trimble Protection Plan (TPP) to ensure maximum dealer satisfaction.
• Manage the end-to-end fulfillment process for application services, ensuring accurate and timely delivery of solutions to our global partners.
• Own the escalation and resolution procedure for critical issues, collaborating across departments to maintain seamless service.
• Contribute directly to the evolution of our protection plans by providing data-driven feedback and implementing process improvements.

Benefits

• Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
• Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed