Application Engineer

ALLIED MACHINE & ENGINEERING•Dover, OH

3d•Onsite

About The Position

Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading global manufacturer of hole making and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. LOCATION: 485 W. 3rd St. Dover, OH THIS POSITION REPORTS TO: Lead Application Engineer ROLE Provide our customers with practical dependable solutions, meeting or exceeding the customers’ expectations with their buying experience. Responsible for basic technical assistance with product recommendations and running parameters, specials quotations, product failure analysis, and complete ownership of any special product quoted throughout its life cycle. Key Accountabilities Safety/Operations: Work closely with all groups required in operations to effectively design and produce special product designs. The application engineer is responsible for tracking ordered specials and communicating with the customer and territory manager if there are any issues with delivering the tools on the promised date. Cost Reduction: Control costs by recommending standard product or standardized specials whenever possible and ensure processes are in place to produce the tools. Build upon success with consistent recommendations. If successful trends are found with geometries or markets then work with the lead application engineer, as well as the other members of the department to inform product management of a potential product portfolio addition. Quality: Identify root cause of any valid customer complaint. Work with manufacturing engineers to mitigate the issue Work with Quality Assurance to proactively identify other products that could be affected by the same issue. Work with product management to determine the necessary steps to mitigate any risk in the marketplace. Personnel: Work closely with the Lead Application Engineer to identify areas for improved quality and consistency within the department. The Application Engineer is a customer facing representative and is the voice to the customer and sales force. They are responsible for keeping in continual contact to ensure transparency. Key Challenges Maintain a positive relationship with internal and external associates. Continue to grow application knowledge through personal and shared information from the department and the market. Proactively engage with operations to track special products and find solutions to resolve any issues encountered. Managerial/Leadership Competencies Results driven Timely decision making Ability to work well in team environment to solve problems Composure and ability to manage conflicts Technical Competencies Chip formation and general material machinability knowledge Understand and employ structured problem solving skills and techniques Knowledge of different machine tool platforms in the industry Expected Hours of Work and Travel This is a full-time position that supports 24/7 operations. A flexible schedule is required with off hours accessibility from time to time on an as needed basis. Some travel is required. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements

Associate’s degree in Mechanical Engineering, or significant related work experience.
Experience in structured problem solving/analysis.
Able to communicate effectively in both written and verbal form to all levels of the organization as well as with end users, distributors, and vendors.

Nice To Haves

Bachelor’s degree in Mechanical Engineering or related engineering field
2D/3D ProE experience
Strong Mechanical Aptitude
Knowledge of manufacturing and measurement processes
Experience and understanding of different machine tool platforms
Understanding of print reading
Strong organizational and time management skills

Responsibilities

Provide our customers with practical dependable solutions, meeting or exceeding the customers’ expectations with their buying experience.
Responsible for basic technical assistance with product recommendations and running parameters, specials quotations, product failure analysis, and complete ownership of any special product quoted throughout its life cycle.
Work closely with all groups required in operations to effectively design and produce special product designs.
Responsible for tracking ordered specials and communicating with the customer and territory manager if there are any issues with delivering the tools on the promised date.
Control costs by recommending standard product or standardized specials whenever possible and ensure processes are in place to produce the tools.
Identify root cause of any valid customer complaint.
Work with manufacturing engineers to mitigate the issue
Work with Quality Assurance to proactively identify other products that could be affected by the same issue.
Work with product management to determine the necessary steps to mitigate any risk in the marketplace.
Work closely with the Lead Application Engineer to identify areas for improved quality and consistency within the department.
The Application Engineer is a customer facing representative and is the voice to the customer and sales force.
Responsible for keeping in continual contact to ensure transparency.
Maintain a positive relationship with internal and external associates.
Continue to grow application knowledge through personal and shared information from the department and the market.
Proactively engage with operations to track special products and find solutions to resolve any issues encountered.