Application Field Service Engineer

Nordson Corporation

1d

About The Position

Nordson Electronics Solutions, a global leader in assembly and advanced packaging stage solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment. Summary of the role As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected. Job Summary Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, as well as servicing and repair of complex equipment and systems for all products and markets. Checks out and approves operational quality of system equipment. Instructs customers in the operation and maintenance of the system and provides training. When not traveling may be called upon to participate in the Call Center Phone Support and CRM system and perform other internal activities. May also eventually be assigned to specific customer accounts as the primary technical support contact. About Nordson Electronics Solutions Nordson Electronics Solutions is a trusted surface treatment and precision fluid dispensing equipment supplier within the global electronics manufacturing industry, working closely with semiconductor, printed circuit board, and precision assembly manufacturers. By joining our team today, you will help us bring innovative ideas to life. Nordson Electronics Solutions is a global team that works to create machines and systems that improve the electronics and semiconductor manufacturing process. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Electronics Solutions. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career. At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work. Nordson is headquartered in Westlake, Ohio, and has direct operations in more than 35 countries to support our products and systems with application expertise and a direct global sales and service organization.

Requirements

• Technical degree in Mechanical or Electrical Engineering or equivalent required.
• 1-3 years related experience
• Exposure to the printed circuit board and semiconductor packaging industries
• Ability to travel from 50- 75%; both domestic and internationally

Nice To Haves

• Highly motivated and self managing
• Analytical thinker with great troubleshooting skills
• Strong customer communication skills

Responsibilities

• Responsible for supporting both pre-sales and post-sales activities including customer demonstrations, material evaluation, on-site installations, as well as servicing and repair of complex equipment and systems for all products and markets.
• Checks out and approves operational quality of system equipment.
• Instructs customers in the operation and maintenance of the system and provides training.
• When not traveling may be called upon to participate in the Call Center Phone Support and CRM system and perform other internal activities.
• May also eventually be assigned to specific customer accounts as the primary technical support contact.
• Works on problems of moderate scope where analysis of situations or data requires a review of identifiable factors.
• Exercises judgment within defined procedures and practices to determine appropriate action.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level