Application Manager - Internal Systems

BI WORLDWIDE•Edina, MN

12d•$95,000 - $105,000

About The Position

At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. The Application Manager for Internal Systems is responsible for the lifecycle management, support, and evolution of BIW's core internal data platforms, including the Automated Data Center (ADC), Informatica Power Center (on-premises), and any future systems that replace these. This role is not customer-facing, but is critical to the reliability, security, and modernization of BIW's internal data movement and transformation infrastructure. Additionally, this role is responsible for the software that BIW uses to send program participant communications, including email via Strongmail and SMS via Sinch.

Requirements

Minimum 10 years of business and technical project management experience.
BS/BA in Computer Science or related field, preferred.
Ability to work well and communicate effectively with cross-functional teams, including business owners, technical contacts, and administrative end users.
Skilled in writing test plans and executing application testing.
Driven, self-motivated, and accountable for the success of internal applications.
Expertise in BIW's core tech stack: Oracle, PostgreSQL, Java-based web applications, and Tomcat on Linux.
Expertise in Java, JavaScript, and Python within multi‑tier client/server environments.
Expertise in GitLab for version control and CI/CD.
Expertise in system integrations (REST APIs, ETL, messaging) and automation/orchestration.
Expertise in infrastructure‑as‑code tools (Terraform).
Expertise in AWS services (ECS, EC2, RDS, IAM, Lambda, S3, DynamoDB, networking, security).
Working knowledge of microservice architecture concepts and their practical application.
Working knowledge of Linux server administration.
Working knowledge of security/compliance principles and role‑based access controls (RBAC).

Responsibilities

Oversee the operation, maintenance, user access, enhancements and compliance for ADC, Informatica Power Center, Strongmail, and Sinch.
Lead the evaluation, planning and adoption of new technologies that may replace ADC and Informatica Power Center, including planning for cloud migration or alternative ETL/data integration platforms.
Maintain systems with 24x7 uptime, monitor proactively, and resolve issues quickly.
Lead troubleshooting efforts, resolve issues quickly, and remediate software as needed for internal systems.
Provide technical direction and support for the engineering team.
Ensure secure, compliant, and efficient data movement between internal systems.
Oversee integration design (APIs, ETL, message queues) and cross system data integrity.
Ensure secure, compliant, and reliable delivery of all batch and transactional email communications.
Define and monitor bounce back, reply, and sender addresses for all email campaigns, ensuring deliverability and proper handling of responses and notifications.
Ensure reliable delivery of SMS-based program participant communications.
Ensure compliance with current and evolving requirements, including FTC CAN-SPAM, FCC TCPA, and CTIA guidelines, to ensure all email and SMS communications meet regulatory standards and carrier requirements.
Support audit and compliance reviews, providing documentation and expertise as required.
Maintain documentation and follow best practices for internal application management.
Collaborate with internal stakeholders to understand business needs and translate them into system requirements and enhancements.